Solutions Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional customer service and technical assistance via phone or email.

• Diagnose and resolve customer concerns related to the Inventory platform.

• Work collaboratively with internal teams to pinpoint and escalate intricate issues.

• Professionally escalate matters to third-party partners when necessary.

• Record customer interactions and maintain precise details in our CRM system.

• Arrange Workbook calls with clients to gather essential information for completing the setup workbook.

• Guide an order from initial setup through all required stages to ensure timely completion of setups.

• Execute a checklist to guarantee that setups are performed with the utmost quality in mind.

• Keep informed about new features and updates of our inventory management solution.

⛳️ Requirements

• 0-2+ years of experience in B2B customer success, professional services, technical support, or account management (or equivalent education).

• A compassionate, positive demeanor with a strong desire to assist our customers in achieving their goals.

• Excellent communication, problem-solving, analytical, public speaking, and presentation skills.

• Proficient in technology with a readiness to learn new systems and tools.

🏝️ Benefits

• None specified