Solutions Operations Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Analyze and map frameworks for contract prioritization to identify corresponding solutions that enhance performance outcomes and optimize resource utilization.

• Develop systematic methodologies to align high-priority contracts with the most effective solution delivery models.

• Monitor and modify solution assignments based on contract performance metrics and strategic priorities.

• Create and uphold documentation and workflows that map solutions to contracts.

• Conduct an in-depth analysis of the Patient & Practice Solutions portfolio to uncover optimization opportunities, gaps, and strategic alignment with business objectives.

• Develop and sustain a comprehensive view of all solution offerings, inclusive of performance metrics.

• Prepare executive summaries on portfolio performance, capacity utilization, and strategic recommendations.

• Act as the operational link between contract prioritization and solution delivery teams.

• Collaborate with capacity planning teams to ensure that solution implementations are in line with available resources and operational capabilities.

• Partner with stakeholder teams to facilitate seamless solution delivery.

⛳️ Requirements

• A Bachelor’s degree in Business Administration, Healthcare Administration, Operations Management, or a related field.

• A minimum of 5 years of experience in portfolio management, operations, or solutions management.

• Proven experience in matrix organizations that involve complex stakeholder management.

• Strong analytical and problem-solving capabilities.

• Experience in fast-paced, growth-oriented environments.

• Excellent organizational and time management skills with a keen attention to detail.

• Strong written and verbal communication skills; capable of documenting and maintaining SOPs/processes and clearly conveying data outputs to diverse audiences.

• Ability to work both independently and collaboratively.

• Advanced proficiency in data analysis tools.

🏝️ Benefits

• Flexible work schedules and the option to work remotely are available for numerous roles.

• Health, dental, and vision insurance coverage paid up to 80% for employees, dependents, and domestic partners.

• Comprehensive time-off plan offering 21 days of PTO in your first year.

• Two paid volunteer days and 11 paid holidays each year.

• 12 weeks of paid parental leave for all new parents.

• Six weeks of paid sabbatical after six years of service.

• Educational Assistance Program and Clinical Employee Reimbursement Program.

• 401(k) plan with up to 4% matching.

• Stock options.

• And much more!