Solutions Integration Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of delivering comprehensive TRM solutions for clients, starting from a deep understanding of complex client needs to designing sophisticated business processes, customizing the platform, integrating TRM APIs, and performing testing and training to maximize client outcomes.

• Serve as the primary technical consultant during discovery calls with key clients and prospects, meticulously documenting detailed technical requirements and guiding the design of solutions.

• Showcase TRM's APIs and architecture to clients, offering thorough guidance on implementation, timelines, and potential challenges, while ensuring alignment with their strategic objectives.

• Create and maintain high-quality resources for client integrations, such as API documentation, reference architectures, and implementation guides, to facilitate a seamless client onboarding experience.

• Build strong relationships with technical stakeholders in client organizations, providing expert-level support throughout the integration process and addressing any issues that may arise.

• Keep abreast of TRM’s evolving product features and technical dependencies to ensure alignment between client requirements and TRM's product roadmap, advocating for enhancements when necessary.

⛳️ Requirements

• Demonstrated experience working with engineering and product teams to customize API-based SaaS products at scale, including implementation, testing, and launch.

• Proficient in scripting in one or more languages to assist in building PoCs for customers or prototype APIs (e.g., Python, Javascript, Typescript).

• Strong problem-solving capabilities with the ability to prioritize and manage multiple complex tasks independently while maintaining meticulous attention to detail.

• High initiative and a proactive mindset in identifying opportunities for improvement, both in technical solutions and team processes.

• Bonus: Prior experience in AI development is highly preferred.

🏝️ Benefits

• Timely Documentation: You will provide integration documents within 1-2 days by prioritizing tasks, leveraging existing content, and concentrating strictly on the document's objective.

• Immediate Contingency Solutions: You will address urgent client issues by swiftly evaluating the situation and offering immediate alternatives, such as manually exporting critical data if a fix takes longer.

• A high-velocity, high-ownership team that values clarity, follow-through, and impact.

• Competitive benefits, wellness programs, and time off, which vary by country and local employment regulations.