Solutions Engineer – ServiceNow

This is a fully remote position, open to applicants in Texas.

📋 Description

• The ServiceNow Solutions Engineer collaborates with account teams to grasp customer business challenges and craft customized ServiceNow solutions that align with organizational goals.

• This position merges expertise in ServiceNow licensing, solution design, and customer engagement to stimulate revenue growth, deliver engaging presentations and demonstrations, and establish SHI as a trusted advisor.

• The Solutions Engineer works closely with sales, delivery, and partner teams to expedite deal closure and broaden ServiceNow opportunities.

⛳️ Requirements

• A completed Bachelor’s degree or equivalent relevant work experience is required.

• 3–5 years of experience in a Solutions Engineer, Pre-Sales, or a comparable role.

• A strong understanding of ServiceNow platform capabilities (ITSM, CSM, HRSD, Creator workflows, automation, and integrations).

• Proficiency in conducting ServiceNow licensing analysis and providing optimization and cost guidance.

• Capability to design outcome-driven ServiceNow solutions that align with business use cases.

• Excellent presentation and demonstration delivery skills with an emphasis on executive storytelling.

• Ability to articulate business value and ROI for digital transformation initiatives.

• Experience working collaboratively across sales, consulting/delivery, and partner ecosystems.

• Preferred experience with ServiceNow or similar enterprise SaaS platforms.

• ServiceNow certifications (CSA, CIS, or equivalent) are preferred.

🏝️ Benefits

• Comprehensive health, wellness, and financial benefits to provide peace of mind for you and your family.

• Opportunities for continuous professional growth and leadership development.

• Access to world-class facilities and the necessary technology to thrive—whether in our offices or yours.