Solutions Engineer, IoT

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the Sales team on technical discovery calls, scoping discussions, and solution design for potential customers.

• Convert customer requirements into well-defined, documented technical solutions.

• Evaluate and document the complexity of solutions to support precise implementation estimates.

• Provide product and platform demonstrations customized to customer use cases.

• Set up front-end platform configurations and integrations.

• Engage directly with RFID, BLE, GPS, and other IoT hardware during deployment and testing phases.

• Develop and troubleshoot integrations utilizing APIs, webhooks, and MQTT.

• Work in conjunction with the global, distributed engineering team to address technical challenges and enhance solutions.

• Oversee and configure mobile devices throughout the deployment process.

• Manage the transition from delivery to ongoing steady-state support.

• Define and document the scope of work for customer interactions.

• Educate customer teams on technical concepts in an easily understandable manner.

• Analyze deployment and usage data using Excel and SQL.

• Act as the ongoing technical point of contact for designated accounts.

⛳️ Requirements

• Practical experience with RFID, BLE, GPS, or other IoT hardware technologies.

• Expertise in front-end platform configuration.

• Familiarity with APIs, webhooks, and MQTT-based integrations.

• Strong skills in Excel and comfort with data analysis.

• Basic understanding of SQL.

• Experience in mobile device management (MDM).

• Proven capability to translate customer discussions into technical requirements and documented solutions.

• Conducting customer demonstrations and product/platform walkthroughs.

• Delivering training that simplifies technical concepts for non-technical audiences.

• Comfortable managing relationships throughout the entire pre-sale-to-delivery process, not just a single stage.

• Highly organized, able to manage multiple accounts and projects simultaneously.

• Self-motivated individual who takes initiative without requiring close supervision.

• Passionate about solving intricate, ambiguous technical challenges.

• Willing and able to travel up to 50% of the time.

• Familiarity with Postman.

• Experience with the Atlassian suite (Jira).

• Knowledge of Salesforce.

• Experience with CAD or similar design/visualization tools.

• Proficient in MSSQL.

• Comfortable using AI tools (e.g., Claude) to facilitate daily tasks.

• 5-10 years of experience in a solutions engineering, sales engineering, or technical customer success position.

• Proven experience managing technical relationships across pre-sales, implementation, and post-sales stages.

• Bachelor's degree in a technical discipline or equivalent practical experience.

🏝️ Benefits

• Competitive base salary.

• Comprehensive benefits package (medical, dental, 401(k), etc.).