Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary technical advisor for designated customer accounts, fostering trusted relationships with technical stakeholders and advocates.

• Facilitate product demonstrations, technical discovery sessions, and solution design workshops customized to each customer's specific environment and business objectives.

• Assist in the sales process by providing impactful proof-of-concept (POC) engagements, addressing technical RFPs/RFIs, and overcoming technical objections.

• Guide customers through the onboarding and implementation processes, ensuring that solutions are configured properly and integrated smoothly with their existing technology stack.

• Resolve complex technical issues escalated by customers, working collaboratively with internal Engineering and Support teams to achieve resolutions.

• Create and maintain technical documentation, including integration guides, architecture diagrams, and best-practice playbooks.

• Collaborate with Customer Success Managers to perform regular technical health assessments, identify opportunities for expansion, and reduce churn risk.

• Collect and analyze customer feedback to provide insights for product enhancement to the Product and Engineering teams.

• Contribute to the internal knowledge base of the Customer Experience team, including training materials and onboarding resources.

• Stay informed about product updates, industry trends, and the competitive landscape to effectively position our solutions.

⛳️ Requirements

• 3–6 years of experience in a Solutions Engineer, Sales Engineer, Technical Account Manager, or a comparable customer-facing technical role.

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related discipline — or equivalent hands-on experience.

• Strong technical background — adept with APIs (REST/GraphQL), cloud platforms (AWS, GCP, or Azure), and SaaS integrations.

• Familiarity with scripting or programming languages (Python, JavaScript, or similar) to facilitate customer integrations and POC development.

• Demonstrated ability to convey complex technical concepts clearly and persuasively to both technical and non-technical audiences.

• Exceptional problem-solving capabilities and the ability to think quickly in dynamic customer environments.

• Strong project management skills, with the capacity to handle multiple customer engagements simultaneously.

• Experience in a B2B SaaS setting, ideally within a Customer Experience, Pre-Sales, or Post-Sales Engineering role.

• Proficiency in CRM and customer success tools (e.g., Salesforce, Zendesk).

🏝️ Benefits

• Competitive salary

• Flexible working hours

• Professional development budget

• Home office setup allowance

• Global team events