Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of technical discovery and demonstrations. Conduct discovery sessions to comprehend each prospect's billing, payment, and ERP infrastructure, then provide customized, credible demos that align Numeral's value with their architecture and validate its functionality in their environment.

• Design the integration strategy. Convert customer data architecture into a well-defined Numeral integration plan — including system diagrams, data-flow mapping, effort estimates, and success criteria — covering pre-built integrations, APIs, and manual workflows.

• Manage technical scoping and facilitate the onboarding transition. Develop and quality-gate Technical Mutual Action Plans (TMAPs) and act as the technical sign-off for intricate deals (such as Stripe, custom API, NetSuite, and other non-Shopify tax engine implementations) prior to commitment.

• Succeed in the technical evaluation. Address technical objections in real-time, lead RFPs and security assessments, and conduct light proofs-of-concept and pilot programs that advance deals.

• Represent the customer's voice. Collect technical requirements and friction points from the field, collaborating with Product and Engineering to shape the roadmap, prioritize integrations, and remove obstacles to deals.

• Empower the broader Go-To-Market team. Provide training to Account Executives and Sales Development Representatives on nexus, integrations, and new product functionalities; host office hours; and lessen the need for Product/R&D to participate in customer discussions.

• Develop scalable resources. Create and sustain demo environments, customer-facing documentation, integration manuals, and repeatable standard operating procedures (SOPs) that enhance the team's overall effectiveness.

⛳️ Requirements

• A minimum of 5 years in a Solutions Engineer, Sales Engineer, Solutions Architect, or similar customer-facing technical position, preferably with experience selling to enterprise and mid-market clients.

• Proficient in technical aspects of API integrations and web technologies — including REST APIs, webhooks, and data flows among systems. Programming skills in one or more languages (such as Python, JavaScript, or Ruby) are highly advantageous.

• Ability to communicate effectively with both engineering and finance stakeholders — simplifying complex technical concepts for non-technical buyers while engaging in detailed discussions with developers on the same deal.

• Strong instincts for discovery and demonstrations — comfortable leading live technical discussions and customizing them for the audience.

• Excellent documentation and organizational capabilities, along with a passion for establishing scalable processes from the ground up.

• Startup mentality: comfortable with uncertainty, eager for rapid growth, and self-sufficient enough to develop a playbook instead of waiting for one.

• Deep commitment to customer satisfaction: genuinely care about user experience and resolving their challenges.

• A true passion for learning — able to quickly gain in-depth knowledge of new industries, products, and integrations.

• Experience or familiarity in sales tax or accounting as well as a strong understanding of the product and proven ability to sell to the same buyer.

• Knowledge of billing systems, ERPs, or payment services, such as NetSuite, Stripe, or QuickBooks. Capable of understanding the data layer that Numeral operates on and communicating credibly with both finance and engineering stakeholders.

• Experience in Numeral’s primary sales sectors (E-Commerce, SaaS, Manufacturing, Wholesale/Distribution) to foster deeper relationships and understanding with our main customer demographic.

🏝️ Benefits

• Competitive salary and equity - you'll directly benefit from the company's success.

• Comprehensive medical, dental, and vision insurance.

• Wellness benefits including Headspace and the Peloton One App.

• 401(k) plan to assist you in establishing long-term financial security.

• Lunch and snacks available when you're in the office.

• Regular team retreats and company events as we expand.

• A culture centered on ownership - your contributions are valued and will be recognized!