Solutions Engineer

This is a fully remote position, open to applicants in North America.

📋 Description

• Act as the main technical liaison for strategic prospects and clients

• Manage intricate technical engagements through comprehensive demonstrations, migrations, and integrations

• Expedite the onboarding process for new sales personnel by documenting best practices

• Highlight Linear’s product benefits to prospects and identify their challenges

• Design customized solutions and facilitate successful sales evaluations

• Advocate for customer needs within the organization

• Communicate Linear’s architecture, data model, and integration strategies to engineering and product teams

• Provide customized technical presentations and in-depth demonstrations

• Plan, design, and implement large-scale migrations, personalized configurations, and API integrations

• Proactively troubleshoot to guarantee a smooth onboarding experience

• Create and maintain realistic demo environments that replicate enterprise workflows, scale tests, and feature toggles

• Develop technical training resources and conduct train-the-trainer sessions for new hires

• Assemble exemplary solution playbooks

• Serve as the primary technical resource for high-priority accounts

• Collaborate with Customer Success to address post-sale technical challenges and enhance adoption

⛳️ Requirements

• Minimum of 2 years in a Solutions Engineering, Pre-Sales, or related role within a high-growth SaaS company

• Experience in supporting enterprise-level deals

• Strong practical knowledge of OAuth2 and GraphQL

• Experience with data migrations and product integrations

• Capability to convey complex technical concepts effectively to both engineers and executives

• Familiarity with GitHub and git

• Experience with Linear and/or Jira is highly preferred

• Ability to create realistic, scalable demo environments

• Problem-solving skills for troubleshooting production issues

• A degree in Computer Science or a related engineering field is strongly preferred

• Experience in collaborating across Sales, Product, and Customer Success teams

• Proficiency in SQL and scripting languages such as Python or JavaScript

🏝️ Benefits

• Competitive salary and equity

• Employee-friendly equity policies, including early exercise in the US and extended exercise periods

• Daily meal and coffee allowance on workdays

• Paid co-working space or desk

• Health insurance coverage (subject to country regulations)

• 5 weeks of paid vacation, in addition to local statutory holidays

• 4 months of paid parental leave

• Paid month off after 4 years of service and every 2 years thereafter

• Regular team events and off-site gatherings

• Remote-first work environment with no mandatory commute