Solutions Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Triage, diagnose, and resolve intricate customer issues that involve various systems or integrations, while collaborating with Product, Engineering, and Customer Success teams.

• Lead and coordinate cross-departmental incident response efforts and assist in conducting root cause analyses and postmortem evaluations.

• Create and uphold high-quality internal documentation, runbooks, and content for the customer-facing knowledge base.

• Analyze recurring problems and trends to identify and advocate for enhancements in products or processes.

• Work alongside Product and Engineering teams to ensure customer feedback is represented in roadmap and feature planning.

• Contribute to initiatives focused on automation, observability, and knowledge sharing that enhance the efficiency and reliability of support delivery.

• Participate in weekend and holiday on-call rotations (approximately once every six weeks).

⛳️ Requirements

• Over 5 years of experience in technical support, systems engineering, or DevOps within SaaS or enterprise software environments.

• Proficient knowledge of Linux systems, Docker, Kubernetes, and networking fundamentals.

• Experience with APIs and service-oriented applications.

• Familiarity with AWS, Azure, or Google Cloud (AWS Cloud Practitioner certification or equivalent experience).

• Experience with at least one data cloud platform, such as Snowflake, Databricks, Google BigQuery, Redshift, or Starburst/Trino.

• Experience in managing complex incident response and root cause analysis initiatives that involve multiple organizations.

• Strong analytical and problem-solving abilities, with a knack for balancing reactive resolutions and proactive improvements.

• Exceptional communication and collaboration skills, capable of translating technical findings for a diverse audience.

• Inquisitive, adaptable, and customer-centric, with a passion for transforming challenges into opportunities for growth and learning.

• Team-oriented and collaborative approach to problem-solving and customer relationships.

• Embodies Immuta’s core values: mission-driven, humble intellect, self-sufficient achiever, helpful, and compassionate.

🏝️ Benefits

• 100% employer-covered Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners).

• Stock Options.

• Paid parental leave for both Maternity and Paternity.

• Unlimited Paid time off for U.S.-based positions.

• Access to Learning and Development Resources.