Solutions Engineer

This is a fully remote position, open to applicants in Connecticut, +8 more states.

📋 Description

• Act as the technical liaison between the Business Development and Engineering teams.

• Take charge of the technical implementation process for our partners, from the initial sales discussions through integration, launch, and sustained success.

• Define partner engagements with specific objectives and success metrics.

• Collaborate with the business development team to discover new opportunities and prepare the necessary technical documentation to facilitate the sales process.

• Deliver technology demonstrations to support new business initiatives.

• Manage partner integrations from start to finish as the primary technical contact.

• Assist in designing and implementing customized solutions based on partners' technical specifications.

• Coordinate with internal stakeholders to guarantee timely and successful integrations.

• Diagnose, replicate, and identify root causes of issues reported by partners.

• Act as a partner advocate within the engineering organization.

• Utilize SQL, Tableau, and reporting tools to pinpoint and present actionable growth opportunities to partners.

• Oversee multiple simultaneous partner engagements.

• Recognize opportunities for process enhancements and implement automation to streamline client interactions.

⛳️ Requirements

• Background in customer-facing roles such as sales engineering, solutions consulting, or a related field.

• Over 3 years of programming experience in Node.JS or a similar programming language.

• More than 3 years of experience with web technologies including HTTP, HTML, XML, and REST APIs.

• Excellent written and verbal communication skills suitable for both technical and non-technical audiences.

• Experience in the travel or travel insurance sector.

🏝️ Benefits

• 24/7 immediate assistance.

• Claims processing and reimbursements available globally.