Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the main technical advisor for LSPs during customer deployments.

• Offer remote implementation support and technical guidance.

• Assist LSPs with intricate implementations and technical escalations, verifying routing, VLANs, wireless controller setups, authentication, firewall, and connectivity requirements.

• Act as the technical lead for multiple concurrent projects with both existing and potential enterprise customers.

• Build credibility with the customer’s IT/network team on assigned accounts, becoming their go-to technical partner for all deployment-related matters.

• Create and document reusable implementation playbooks, standards, and validation processes.

• Standardize deployment methodologies across LSPs.

• Identify recurring challenges and pursue automation opportunities.

• Contribute to deployment forecasting and capacity planning efforts.

• Develop and maintain technical documentation and best practices.

• Foster trusting relationships with LSP engineering teams.

• Conduct technical workshops, onboarding sessions, and certification programs.

• Mentor partner engineers on Stella deployment techniques.

• Assess partner capabilities and suggest ongoing improvements.

• Provide structured implementation feedback to Product and Engineering teams.

• Support Implementation and Customer Success teams with technical planning and customer escalations.

• Evaluate new deployment tools and technologies.

⛳️ Requirements

• 5+ years of experience in enterprise networking, implementation, or technical consulting.

• Background in supporting managed service providers, customer service providers, or systems integrators.

• In-depth knowledge of Ethernet, TCP/IP, VLANs, routing, switching, Wi-Fi, RADIUS, 802.1X, and firewall technologies.

• Familiarity with platforms such as Cisco, Aruba, Ruckus, Juniper, Fortinet, Meraki, or equivalent.

• Exceptional troubleshooting, documentation, presentation, and customer communication abilities.

• Capacity to manage multiple simultaneous implementation activities and partner interactions.

• Candidate must reside in the United States and be comfortable working remotely.

• Flexibility in scheduling to accommodate meetings with customers in EMEA and various time zones across the US and globally.

• Willingness to travel internationally.

• Must have a current active passport or the ability to obtain one within the first two months of employment.

• Ability to travel to client sites as necessary.

• Experience in hospitality, managed services, or telecommunications is preferred.

• Background in developing technical standards, playbooks, and partner certification programs is preferred.

• Experience with SD-WAN, cloud-managed networking, and network automation is preferred.

• Knowledge of AI-assisted deployment, operational tools, and process automation is preferred.

• Experience enabling technical partners at scale is preferred.

• Candidates located in the Eastern time zone are preferred.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• 401(k) retirement plan.

• Generous paid time off policy with no set number of vacation days — take what you need when you need it.

• Balanced Time Off (BTO) does not accumulate and is not paid out upon separation.

• 11 paid holidays.

• Company-wide end-of-year holiday break for all employees.