Solutions Engineer

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Develop, assess, and troubleshoot transformation scripts that adjust storefront responses at the edge, ensuring accuracy across various device types, locales, and customer demographics.

• Proactively oversee customer trials and swiftly address any issues or irregularities, whether it involves a code modification or an internal escalation — the speed of resolution is crucial.

• Leverage browser DevTools, Honeycomb, and our client's internal APIs to identify caching irregularities, TTFB regressions, and personalization discrepancies in production settings.

• Manage the technical relationship with a range of merchant accounts — serving as the primary engineering contact for escalations.

• Create internal tools, documentation, and playbooks that enhance the team's capacity to onboard and assist customers more efficiently.

• Gather product feedback from real-world interactions — you will have unparalleled exposure to practical edge cases, and your insights will directly influence the product roadmap.

⛳️ Requirements

• 2–5 years of experience in a technical customer-facing or engineering position (solutions engineering, forward-deployed engineering, full-stack engineer, or a similar role).

• Proficient in JavaScript — you are adept at reading, writing, and debugging JS in a browser environment independently.

• Strong understanding of web mechanics: HTTP, caching headers, CDNs, DNS, and browser rendering processes.

• Experience with Shopify storefronts (Liquid, Hydrogen, or headless) is highly desirable; knowledge of SFCC or other enterprise platforms is an added advantage.

• Ability to work effectively in production environments under pressure — you know how to identify a problem, formulate a hypothesis, and validate it without causing disruptions.

• Excellent written and verbal communication skills — you can articulate a cache invalidation strategy to a merchant's VP of Engineering and their Head of eCommerce in a single discussion.

• Nice-to-have experience with Cloudflare Workers, CDN configuration, or edge computing platforms.

• Familiarity with A/B testing frameworks and experimentation tools.

• Background in optimizing e-commerce performance (Core Web Vitals, LCP, TTFB).

• Experience collaborating across GitHub repositories in a cooperative engineering environment.

🏝️ Benefits

• Living Our Values: We don't just speak about our values; we embody them. From personal growth and learning to a strong commitment to our team and clients, our values guide our dynamic workplace.

• Competitive Compensation: Your dedication deserves acknowledgment. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.

• Flexible Work Options: Choose your work style! If you're located outside Baguio City, you can take advantage of a permanent work-from-home arrangement. For those within Baguio, our hybrid work model combines the best of both worlds.

• Wellness Matters: Take time to recharge! Our flexible vacation and sick leave policies empower you to prioritize your health, ensuring a balanced work-life experience.

• Pathways to Success: Your journey with us is filled with opportunities for growth. We are committed to fostering your career and supporting your advancement within the organization.