Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the Sales team to assess opportunities, comprehend customer challenges, and develop solution strategies that align with business objectives.

• Facilitate discovery sessions centered around workflows, operational models, and tools utilized by IT, engineering, and business teams.

• Create and present customized demonstrations and solution narratives utilizing Atlassian platforms (Jira, Confluence, Jira Service Management, etc.).

• Convert customer requirements into scalable solution architectures that encompass Agile delivery, ITSM, and enterprise work management.

• Communicate the advantages of modern working methodologies: integrating portfolio management, DevOps, and service management into a unified narrative.

• Offer technical validation and advice throughout the sales process, ensuring that solutions are practical, scalable, and aligned with industry best practices.

• Work closely with delivery teams to guarantee a seamless transition from presales to implementation.

• Assist in RFP/RFI submissions by providing clear, structured solution methodologies and relevant technical details.

• Keep abreast of Atlassian capabilities, the marketplace ecosystem, and the latest trends in work management and service delivery.

⛳️ Requirements

• Proven experience in presales, solutions engineering, or consulting within the SaaS or enterprise software sectors.

• In-depth familiarity with Atlassian products (Jira, Confluence, Jira Service Management) and their use across IT, software, and business teams.

• Practical understanding of Agile, ITSM, and/or DevOps practices and their application in tools and workflows.

• Experience in designing and articulating solutions that link technical capabilities to tangible business results.

• Excellent communication and presentation skills, with the capability to engage both technical stakeholders and executive audiences effectively.

• Ability to break down ambiguous challenges into clear solution strategies.

• Comfortable managing multiple opportunities and priorities in a dynamic work environment.

• Experience in a consulting, professional services, or client-facing role, with exposure to delivering solutions across various customers or industries (Nice to Have).

• Practical experience in configuring or administering Atlassian Cloud or Data Center environments (Nice to Have).

🏝️ Benefits

• Equal Opportunity Statement

• Professional development opportunities