Solutions Engineer

This is a fully remote position, open to applicants in New York.

📋 Description

• Manage the technical relationship for clients implementing the Enterprise Suite.

• Collaborate with client technology and business teams from initial discovery through trial, implementation, and launch, coordinating with Account Management.

• Assist clients in determining what to develop, facilitate production deployment, and promote usage growth over time.

• Lead technical discovery sessions with client engineering, data, and business leaders.

• Outline client architecture and authentication needs and define the scope of Enterprise Suite use cases.

• Collaborate with Account Executives on new business deals, Implementation on rollouts, and Account Managers on current accounts.

• Take charge of proofs of concept and trials, working with Sales to transition evaluations to closure.

• Guide clients from the signed contract to production, ensuring authentication of GraphQL requests, deployment across the cloud, and configuration of SSO and SCIM provisioning.

• Act as the technical owner for a portfolio of accounts while enhancing Enterprise Suite adoption and usage.

• Handle technical escalations by testing API requests and analyzing logs.

• Convert field patterns into structured feedback for Engineering and Product teams.

• Develop scripts and internal tools to enhance Support and Implementation responsiveness to client requests.

⛳️ Requirements

• Over 5 years of experience in a client-facing technical role, such as solutions engineering, solutions architect, or sales engineering, with large enterprise clients.

• Proficient in conducting open-ended discovery and posing insightful questions prior to recommending solutions.

• Skilled at translating technical information into language relevant for business stakeholders.

• Hands-on engineering background, including software engineering or projects showcasing the ability to write and debug code.

• Familiarity with REST or GraphQL APIs.

• Knowledge of OAuth 2.0, SAML, and SCIM.

• Experience with at least one cloud service provider: AWS, Google Cloud, or Microsoft Azure.

• Ability to excel in ambiguous, high-growth settings and independently tackle new challenges.

• Strong preference for experience in sales or Analyst roles within Banking, Asset Management, Private Markets, or complex enterprise environments involving corporate and consulting teams.

• A degree in computer science or a related technical field is preferred but not required.

• Familiarity with MCP, LLM-based workflows, or AI agents is an advantage.

🏝️ Benefits

• Performance-based bonus.

• Equity opportunities.

• Comprehensive benefits program.

• Commitment to equal employment opportunity.

• Reasonable accommodations for qualified employees with protected disabilities.

• AlphaSense does not require candidates to pay for job applications, equipment, or training.