Solutions Consultant – Site

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate closely with the Implementation and Customer Success Management teams to facilitate smooth client onboarding and ongoing assistance.

• Act as a reliable resource within the Customer Experience organization for strategies related to adoption and client engagement.

• Work with the Data Analytics team to analyze client usage data and pinpoint areas of underutilization.

• Create strategies aimed at enhancing client experience and boosting platform adoption.

• Directly engage with clients alongside CSMs to offer expert advice and resolve issues.

• Advocate for best practices in utilizing CRIO products across both site and sponsor workflows.

• Partner with the Product Team to design and deliver live internal training sessions.

• Develop, script, demonstrate, and record training modules for the Help Center Academy.

• Serve as a subject matter expert on custom reporting and provide non-technical support to both internal teams and clients.

• Collaborate with Sponsor Project Managers to enhance sponsor and site client relationships.

• Drive CRIO adoption and utilization through focused enablement strategies.

• Work together with the Community Engagement Manager to onboard clients and extend CRIO tools and services to new users.

⛳️ Requirements

• Bachelor’s degree in a relevant field or equivalent practical experience.

• Demonstrated experience in customer support, training, or consulting roles.

• Strong analytical capabilities and the ability to extract insights from data.

• Outstanding communication and interpersonal abilities.

• Capacity to manage multiple tasks and prioritize effectively in a fast-paced setting.

• Familiarity with clinical research processes and software solutions is preferred.

• Experience with eSource, EDC, CTMS, or other technologies related to clinical research is preferred.

• Previous experience in supporting sponsor or site client engagements is preferred.

• Occasional travel may be necessary based on business requirements.

• Some flexibility in working hours may be required to accommodate project timelines or time zone differences.

🏝️ Benefits

• Work from anywhere.

• Unlimited PTO.

• 401k company match.

• Healthcare.

• Dental.

• Vision (Company Paid 100%).

• Life insurance.

• Opportunities for professional development.

• Work From Home Expense Reimbursement.

• Occasional travel may be required based on business needs.

• Some flexibility in working hours may be needed to accommodate project schedules or time zone differences.