Solutions Consultant, Post Sales, Enterprise

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Collaborate with Account Managers to showcase new Ramp products and features to current clients, establishing the business rationale for growth through tailored demonstrations and workflow representations.

• Assess customer needs for expansion possibilities, evaluating compatibility through use-case examinations, ROI analyses, and technical assessments.

• Design and propose the optimal Ramp architecture, including the appropriate use of APIs, ERP integrations, and HRIS connectors, tailored to each client's existing systems and workflows.

• Serve as a technical consultant for clients and internal teams, providing guidance on integration, configuration, and system design choices without engaging in direct coding.

• Resolve ERP and integration obstacles, assisting clients in navigating complex configuration challenges across NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion, and others.

• Assist Account Managers on technical initiatives, ensuring expedited time-to-value during product implementations and expansions.

• Act as a subject matter expert on accounting systems and integration partners; advocate for integration development aligned with customer requirements in collaboration with Product and Partners.

• Shape Ramp's product roadmap by relaying customer pain points and feedback to the Product and Engineering teams.

• Enhance internal documentation, tools, and knowledge bases that bolster Ramp's capacity to support integration use cases amid a growing customer base.

⛳️ Requirements

• Over 4 years of experience in Solutions Consulting, Technical Consulting, Implementation, or a comparable customer-facing technical position within SaaS or fintech.

• A Bachelor's degree in computer science, engineering, finance, business, or a related discipline.

• Practical knowledge of ERP systems (NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion) and finance/accounting processes.

• Proficient with APIs, integration logic, and system architecture, with the capability to articulate these concepts effectively to finance and operations stakeholders.

• Proven experience in conducting product demonstrations and translating intricate technical functionalities into clear business benefits.

• Excellent communication skills: able to guide clients toward scalable solutions and diplomatically navigate discussions when requests deviate from product capabilities or best practices.

• A collaborative mindset; effective in cross-functional partnerships with Account Management, Product, and Engineering teams.

• Capable of thriving in ambiguous and fast-paced settings; highly organized, ownership-driven, and resourceful as Ramp expands its upmarket initiatives.

🏝️ Benefits

• Flexible PTO

• Unlimited AI token usage

• Centralized home-office equipment ordering

• Health and wellness stipend

• Budget for intra-office travel

• Weekly coffee stipend

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents

• One Medical annual membership

• 401(k), including employer match on contributions made while employed by Ramp

• Fertility HRA (up to $10,000 per year)

• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay

• Pet insurance

• In-office perks: lunch, snacks, drinks, and more

• Group medical, dental, and vision coverage through Sun Life

• Life, AD&D, and disability coverage

• Fertility drug coverage (up to $4,000 lifetime)

• Group Retirement Plan with employer match (RRSP + DPSP)

• Employee Assistance Program and virtual care through Lumino Health

• Private medical insurance through Freedom Elite

• Virtual GP and at-home care via eMed x Livi

• Workplace pension through Penfold, with salary sacrifice option