Solutions Consultant – Education

This is a fully remote position, open to applicants in Canada.

📋 Description

• Become a hands-on authority in the Brightspace platform by testing solutions in real-world scenarios and identifying optimal matches.

• Assist the sales process through in-depth knowledge of D2L products and services, encompassing functionality, usage, architecture, and deployment.

• Prepare and deliver compelling, customized product demonstrations to diverse audiences.

• Develop value-driven presentations in collaboration with the sales team.

• Conduct needs assessment sessions with potential clients to comprehend infrastructure, requirements, and possible customizations.

• Offer insights to product management teams regarding use cases and industry trends.

• Generate technical documentation and materials for prospective clients.

• Serve as a liaison for engaging internal subject-matter experts in sales opportunities.

• Participate in sales presentations, meetings, and conferences; travel required is 25-50%.

• Draft proposals by analyzing requirements, determining optimal product combinations, addressing gaps, assessing competitive positioning, and crafting clear responses.

• Collaborate with Customer Success and Account Management to assist clients in understanding Brightspace features, configurations, product behavior, and workarounds.

• Provide product demonstrations, feature guidance, and support for adoption.

• Facilitate customer adoption of Brightspace through webinars, office hours, reusable demonstrations, adoption campaigns, and client-facing resources.

• Review architecture, integration, reporting, automation, implementation planning, and technical governance requests, directing clients to the suitable specialists.

• Coordinate customer adoption and technical support inquiries with internal teams.

⛳️ Requirements

• 3+ years of experience as a Brightspace user, either in an administrative or instructional capacity with extensive platform use.

• Familiarity with Artificial Intelligence tools.

• Comfort with other learning management systems and additional learning platforms that may integrate with the LMS.

• Strong interest in education and educational technology, including knowledge of the technology ecosystem and the LMS.

• Must be highly proficient in presenting complex educational and technological concepts to various stakeholders.

• Be engaging both in-person and virtually.

• Excellent writing and comprehension skills are essential.

• Ability to work remotely in a professional manner.

• Attend sales presentations, meetings, and conferences as needed (travel 25-50%), and be open to working various hours across North America from PST to EST.

• Experience in achieving multiple objectives in an entrepreneurial setting with minimal supervision.

• Background in a higher education institution in an edtech role is a plus.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for learning and growth.

• Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program.

• 2 Paid Days off for SkillsWave-related activities such as exams or final assignments.

• Employee wellbeing services (Access to mental health services, EFAP program, financial planning, and more).

• Retirement planning assistance.

• 2 Paid Volunteer Days.

• Competitive benefits package.

• Home internet reimbursements.

• Employee referral program.

• Wellness reimbursement.

• Employee recognition initiatives.

• Social events.

• Dog-friendly office spaces at our HQ in Kitchener, Winnipeg, Vancouver, and Melbourne offices.

• Wellness subsidy.

• Equity grants.

• Variable incentive opportunities.

• Impactful work that transforms the way the world learns.