Solutions Consultant

📋 Description

• Act as a subject matter expert on the Outreach platform while serving as a trusted advisor to both customers and internal teams.

• Collaborate with Sales to pinpoint customer and prospect selling tools, business processes, opportunities, and risks through thorough discovery.

• Assist in qualifying opportunities by conducting detailed investigations into customer and prospect business processes to identify areas for improvement and risks that must be addressed during the sales cycle.

• Engage in product demonstrations that showcase Outreach's business value.

• Comprehend the goals and value propositions for various stakeholders within customer organizations.

• Ensure the effective communication of customer and prospect challenges and requirements to Outreach’s onboarding and implementation teams.

• Build industry credibility through ongoing learning of new sales trends and technologies from blogs, podcasts, and other industry publications.

• Collaborate with Product, Customer Success, and other Outreach teams to enhance the company and platform for our customers.

• Share your product and sales expertise with other Outreach teams, aiding them in strengthening their skills and better supporting our customers and prospects.

⛳️ Requirements

• Experience – You possess a minimum of 2 years of experience in a customer-facing role (SC, AE, SDR, CSM, etc.).

• Inquisitive – You ask insightful questions that lead to significant insights; you encourage others to think outside their usual perspectives; you uncover pain points and inspire new ideas.

• Problem Solver – You can convert customer use cases and business objectives into scalable, value-driven solutions.

• Excellent Presentation Skills – You have the ability to deliver engaging demonstrations, utilizing customer examples and industry insights to underscore business value for a variety of stakeholder personas.

🏝️ Benefits

• Flexible time off.

• 401k to assist you in saving for the future.

• Comprehensive medical, dental, and vision coverage for full-time employees and their dependents.

• A parental leave program that includes options for a paid night nurse and a gradual return to work.

• Infertility/assisted reproductive services benefit.

• Employee referral bonuses to encourage the recruitment of great new team members.

• Snacks and beverages in the office, along with enjoyable events to celebrate.

• Diversity and inclusion programs that support employee resource groups such as Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military.