Solutions Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Account Executives to gain insights into customer objectives, workflows, challenges, and strategic goals.

• Facilitate and engage in discovery sessions to pinpoint business requirements and opportunities.

• Convert customer needs into customized solution recommendations.

• Formulate solution strategies that align Cayuse capabilities with customer priorities.

• Present captivating and tailored demonstrations of Cayuse products and solutions.

• Adapt demo environments to mirror customer use cases and business processes.

• Deliver presentations to a variety of audiences, including:

• Research Administrators

• Compliance Offices

• Sponsored Programs Offices

• IRB, IACUC, IBC, and COI Administrators

• Research Leadership

• Executive Stakeholders

• Communicate business value, operational efficiencies, compliance advantages, and ROI.

• Act as the key subject matter expert during the sales process.

• Engage in account planning activities such as stakeholder mapping, competitive analysis, whitespace identification, and executive engagement strategies.

• Assist Account Executives in crafting multi-threaded engagement plans within strategic accounts.

• Support strategic account planning and progress of deals.

• Help with responses to RFPs, RFIs, security reviews, and technical evaluations.

• Participate in competitive positioning and objection resolution.

• Aid in customer expansion, modernization, and retention efforts.

• Maintain proficiency across the Cayuse Research Suite.

• Keep abreast of trends in research administration, regulatory updates, and industry best practices.

• Provide market insights to Product Management and Leadership.

• Contribute to sales enablement and knowledge-sharing initiatives.

• Utilize existing professional relationships within higher education, academic medical centers, healthcare systems, and research institutions to identify prospects, facilitate introductions, and bolster business development efforts.

• Sustain and grow a network of professionals in research administration, compliance, sponsored programs, and research operations.

• Participate in industry organizations, conferences, presentations, user groups, and networking events to enhance market awareness and strengthen customer relationships.

• Build and maintain relationships with key influencers and decision-makers within the research administration ecosystem.

• Create reusable demonstration assets, discovery guides, competitive intelligence, and sales enablement materials.

• Serve as a thought leader both internally and externally through webinars, conference presentations, customer panels, and industry events.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• Minimum of 5 years of experience in one or more of the following areas:

• Research Administration

• Sponsored Programs Administration

• IRB Administration

• IACUC Administration

• Clinical Research Administration

• Research Compliance

• Pre-Sales / Solutions Consulting

• Research Administration Software

• Excellent presentation and communication skills.

• Experience in conducting customer-facing meetings and demonstrations.

• Ability to comprehend and convey complex business processes.

• Strong organizational and project management abilities.

• Capacity to manage multiple priorities in a dynamic environment.

• Willingness to travel up to 40%.

• Existing professional network within research administration, sponsored programs, compliance, clinical research, or academic medical center communities is strongly preferred.

• Active involvement in organizations such as NCURA, SRAI, PRIM&R, AURP, HCCA, AALAS, or similar professional associations.

🏝️ Benefits

• Competitive Medical Benefits (PPO + HSA available).

• Vision, Dental, and Short-Term Disability fully covered by Cayuse.

• Unlimited PTO + Holidays + Flexible Work Schedule.

• Remote Work Stipend.

• Equal Paid Parental Leave.

• 401k with Employer Matching.

• Quarterly Wellness Reimbursement.

• Remote Work Environment, supporting the Ultimate Employee Experience.