Solutions Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as a dedicated consultative resource for Sales, Sales leadership, and customers, focusing on Microsoft Solutions with an intermediate level of expertise.

• Offer recommendations that align with customer objectives and escalate complex situations to senior team members.

• Provide industry-specific insights targeting customer challenges, leading to the adoption of Microsoft modern solutions.

• Deliver guidance on Microsoft Volume Licensing products, pricing, and programs.

• Promote value-added services such as managed and professional services.

• Collaborate with POD SAs to identify and develop opportunities for Advanced Technology Products.

• Handle incoming Xcelerate requests from Account Managers.

• Process contract amendments, CIWs, CICRs, supplemental CPS orders, direct billing orders, direct billing EA quoting, and customer online tenant additions.

• Work with Subscription Operations on billing cases, addressing held or failed Microsoft CSP orders, creating product SKUs, and managing communications.

• Conduct online research regarding new product developments.

• Train and communicate with Account Managers utilizing Microsoft sales resources and portals.

• Remain updated on programs, technical knowledge, market trends, and operational models.

• Complete Microsoft training via Get License Ready and Partner University.

• Establish and maintain relationships with vendor resources and account teams.

• Execute outbound sales development activities for Connection or Microsoft campaigns.

• Achieve quarterly goals and objectives set by Microsoft Solutions Sales Leadership.

• Obtain Azure Fundamentals and Microsoft 365 Fundamentals certifications within the first 12 months of employment.

• Undertake additional duties or special projects as assigned.

⛳️ Requirements

• Candidates must be authorized to work for any employer in the U.S.; employment visa sponsorship is not available.

• Proficient understanding of Microsoft solutions and programs, with the capability to complete on-the-job training leading to certification.

• Knowledge of the Microsoft lifecycle and renewals process.

• Familiarity with Microsoft Volume Licensing.

• Demonstrated sales, sales support, or similar experience, with the ability to negotiate and present solutions effectively.

• Intermediate skills in Microsoft Excel, including the ability to present complex information to customers.

• Comfort in presenting to internal teams.

• Strong consultative abilities.

• Capacity to efficiently manage competing priorities.

• Excellent communication skills.

• Keen attention to detail.

• Ability to create, type, and proof professional business documents.

• Flexibility to adapt and switch tasks based on changing priorities.

• Clear and professional written and verbal communication.

• Interpersonal skills to collaborate effectively with all levels of the organization.

• Ability to perceive others’ feelings and motivations through subtle cues.

• Organizational skills for documenting activities, planning schedules, and monitoring performance against priorities and deadlines.

• Willingness to learn new concepts with minimal guidance or training.

• Must obtain Azure Fundamentals and Microsoft 365 Fundamentals certifications within the first 12 months of employment.

🏝️ Benefits

• 401k plans.

• Medical insurance.

• Free therapy visits.

• Mental health coaching and resources.

• Meditation resources.

• Generous paid time off including vacation and sick leave.

• Wellness Time Off days.

• Volunteer Time Off days.

• Supportive team environment.

• Opportunities for skill development and professional growth.

• Paid vacation.

• Medical, dental, and vision benefits.

• Tuition reimbursement.

• 401k with matching contributions.