Solutions Architect – Sales

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in shaping and executing the vision for the Health Data Platform within Smile Digital Health’s product offerings.

• Facilitate understanding of Smile’s solutions among clients and potential customers through exploratory discussions, presentations, demonstrations, architectural diagrams/documentation, and requirements gathering.

• Aid in the preparation of responses to RFPs, RFIs, and other similar solicitation documents.

• Detail the transition and integration of customers’ existing systems and data into the Smile platform.

• Build and nurture relationships with strategic clients while aligning their roadmaps with Smile’s product strategy.

• Guide customers through the purchasing process by identifying their needs and challenges, and offering appropriate solutions.

• Provide support for scoping and sandbox environments.

• Generate high-level IT architecture specifications and design documents.

• Diagnose and resolve design-related issues.

• Compile solution details and justifications for approval by the Architecture Review Board.

• Identify current challenges and propose solutions while anticipating future obstacles.

• Assist in data design and migration to the Smile platform.

• Prepare and present technical information alongside ongoing technical consultations.

• Engage in product demonstrations and proofs of concept.

• Develop account management strategies in collaboration with the Sales team.

• Serve as a technical liaison among customers, service engineering, product, and support teams.

• Stay informed about Smile products, HL7 FHIR, market trends, customer environments, and the competitive landscape.

• Work collaboratively across functions to enhance product, sales, and marketing from a technical viewpoint.

⛳️ Requirements

• 5-10+ years of experience in business development, technical sales, and/or customer consulting, with contributions to system design or architecture.

• Strong knowledge of healthcare technology across various facets of the industry is highly preferred.

• Proficiency in HL7 FHIR and legacy healthcare integration standards and practices is essential.

• Significant hands-on experience in implementation and customer consulting.

• Experience in building complex technology-based systems successfully delivered to customers at scale.

• Capability to manage a project from the requirements scoping phase through to implementation launch.

• Exceptional communication skills for articulating complex technical software product features, designs, strategies, and proposed solutions.

• Ability to present and influence stakeholders at all organizational levels, including C-level/Executive level.

• Experience in leading or contributing at a senior level to the development of strategic RFP responses.

• Familiarity with professional software development practices throughout the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.

• Experience mentoring new hires and colleagues to enhance their skills.

• Individuals from all backgrounds are encouraged to apply.

🏝️ Benefits

• Remote Work Environment.

• Flexible Time Away From Work Policy including PTO, Personal and Sick Days.

• Competitive Salary and Health/Medical Benefits.

• RRSP/TFSA/401K Employee Contribution.

• Life and Disability Insurance.

• Employee Assistance Program.

• FHIR Study Program and Skillsoft Learning.

• Super HAPI Fun Club.

• Workplace accommodations during interviews or while working at Smile.