Solutions Architect

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Work in partnership with Implementation Managers to effectively manage and develop over 10 monday.com clients weekly.

• Recognize and address issues such as isolation, inefficiencies, redundancies, and work silos in client processes.

• Serve as the main point of contact to establish and nurture strong client relationships.

• Deliver outstanding customer service through various channels, including email, video conferencing, and face-to-face meetings.

• Collaborate with Implementation Managers to design and enhance clients' workflows on monday.com.

• Investigate best practices within monday.com, utilizing the apps marketplace, internal resources, and external tools via third-party APIs.

• Partner with clients and internal teams to implement beneficial integrations and automations that streamline workflows.

• Support clients in developing and fine-tuning their processes and procedures to achieve optimal efficiency.

• Maintain a focus on process improvement to drive client success.

• Demonstrate strong time management skills to effectively prioritize urgent and important tasks.

⛳️ Requirements

• A minimum of 3 years of direct experience as a Project Manager / Solutions Architect or in a comparable role.

• At least 2 years of experience in a startup setting, establishing processes and procedures, and building teams.

• A minimum of 1 year of practical experience with monday.com.

• Strong problem-solving capabilities, with the aptitude to handle multiple projects at once.

• Solid business acumen and a thorough understanding of business operations (e.g., HR, recruiting, marketing, sales, customer success).

• Excellent internal communication skills coupled with a customer-focused personality.

• Proficiency in Google Suite tools, including Google Sheets, Google Slides, and Google Docs.

• Previous experience in delivering professional services to clients, with familiarity in customer success within a technology or software context.

• Prior experience with make.com or Zapier.

• Experience with Monday.com is preferred.

🏝️ Benefits

• Competitive Salary – We value your skills and experience with a rewarding compensation package.

• 13th Month Pay – Enjoy an additional month’s salary—because a little bonus is always nice!

• Paid Time Off – Recharge with 12 days of PTO for personal time, whether it’s for vacation, self-care, or just to take a break!

• US Holidays Off – Take advantage of 12 paid US holidays each year.

• Maternity & Paternity Leave – We support growing families with dedicated leave for new parents.

• Comprehensive Healthcare – Quality healthcare benefits for you and your family are covered.

• Life Insurance – Our full-time HMO plan includes life insurance for your peace of mind.

• Mental Health Support – Access mental health consultations and wellness resources to prioritize your well-being.

• Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even more enjoyable!

• Exciting Team Experiences – Participate in island getaways, virtual town halls, and regional meetups—because work should be enjoyable, too!

• Stay Connected – Join a supportive network where you can learn, grow, and connect with incredible people.