Solutions Administrator

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Handles incoming phone inquiries from requesters related to STAT medical records.

• Responds to queries regarding the status of requests.

• Ensures calls are addressed promptly and courteously, adhering to established standards and metrics.

• Monitors fax queues and processes medical records requests within the required time frame set by clients.

• Collaborates with the Supervisor to escalate complex issues that require higher-level attention.

• Maintains and fosters positive relationships with clients (hospitals) and requesters of ROI (attorneys, insurance companies, state disability offices, record copy services, peer organizations, doctor’s offices, and others).

• Retains a strong understanding of HIPAA, HITECH, state and federal regulations, as well as facility-specific requirements and nuances.

• Engages in weekly customer service meetings to evaluate, discuss, and analyze trends, training opportunities, skill enhancement, and client/requester concerns.

• Accesses and navigates various EMR systems to verify the status of incoming phone inquiries from requesters.

• Performs additional duties as assigned by management.

⛳️ Requirements

• High School Diploma or equivalent is required.

• College coursework is advantageous but not mandatory.

• Familiarity with MRO daily processes and models.

• 6 months of relevant experience is preferred.

• Capability to make independent decisions and utilize critical thinking based on practical knowledge and business insight.

• Proficiency in computer use.

• Accurate data entry skills and meticulous attention to detail.

• Previous customer service experience is highly preferred.

• Strong problem-solving abilities.

• Exceptional interpersonal skills with the ability to build effective relationships with colleagues and requesters.

• Ability to work efficiently and independently in high-volume production settings.

• Demonstrated proficiency in verbal communication.

🏝️ Benefits

• Eligible employees may also receive access to a comprehensive benefits package, which includes medical, dental, vision, life insurance, and a 401(k) plan.