Educational Programs Administrator

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Provides high-touch engagement across various platforms, including inbound and outbound calls, email communications, and online scheduling requests related to Educational Programs.

• Responsible for coordinating the scheduling of Speech Language Pathologists for device demonstrations, webinars, and in-services, including the procurement of loaner devices and necessary materials.

• Manages scheduling for consumers participating in Communication Coaching sessions.

• Ensures timely arrival of device shipments for hands-on educational activities.

• Monitors cancellations and collaborates with SLPs to reschedule planned activities.

• Effectively multitasks and executes projects amidst a demanding workload, stringent deadlines, and fluctuating conditions.

• Coordinates the recall of loaner devices after the completion of demos and webinars.

• Assesses opportunities and customer concerns, directing them to the appropriate team member.

• Establishes LG accounts for external SLP users.

• Executes University-specific tracking and procedures.

• Delivers an exceptional customer service experience in every interaction, aligned with Lingraphica's core values.

• Collaborates with Clinical Educators as necessary for specific projects.

• Provides phone support for incoming and outgoing calls by facilitating the transfer of issues and questions related to specific Educational Programs.

• Oversees logistics and planning for educational events.

• Follows up with contacts and assigned leads (utilizing both internal and external list sources) to enhance engagement with educational programs.

⛳️ Requirements

• Proficient in basic computer applications with a willingness to learn new systems.

• Familiarity with Microsoft Office 365.

• Self-motivated individual.

• Strong organizational skills and attention to detail.

• Excellent verbal, phone, and written communication abilities.

• 1-2 years of related experience in customer service, sales, marketing, and/or administrative roles.

🏝️ Benefits

• Comprehensive benefits package.

• Health insurance coverage.

• 401(k) matching program.

• Flexible working hours.

• Paid time off.