Solution Manager, Academic Solution

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary source of business, technical, and product/service advice for customers, including delivering effective solutions to project inquiries and generating price estimates for project design.

• Assess customer needs, address troubleshooting issues or complaints related to technical problems, and recommend additional services and product solutions when appropriate.

• Recognize potential concerns for customers and provide recommendations based on an understanding of their current and future requirements throughout the business relationship.

• Maintain strong communication with customers and facilitate interactions with technical support when needed.

• Work collaboratively with internal teams and departments to drive sustainable growth.

• Plan and deliver training sessions for internal sales teams and external distributors through presentations and demonstrations.

⛳️ Requirements

• The ideal candidate possesses a PhD in a relevant life science field, such as cell biology, immunology, molecular biology, or peptide therapeutics.

• Outstanding verbal and written communication skills, along with strong presentation abilities.

• Must be customer-focused and proactive in approach.

• Excellent analytical and problem-solving skills, with the ability to rapidly understand new concepts.

• Strong organizational skills with meticulous attention to detail.

• Thrive in a dynamic, fast-paced, and team-oriented environment.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and continuing education.

• Supportive work culture that values collaboration and innovation.