Solution Engineer

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Act as the main technical and product authority for Revinate’s sales team.

• Assist regional and global sales teams by comprehending customer business challenges and requirements, converting them into effective solutions.

• Design, validate, and showcase intricate, tailored platform solutions that meet client specifications.

• Collaborate with Product Management and Product Marketing to provide high-quality products that align with client needs.

• Facilitate communication between sales and technical teams during implementation to guarantee successful launches.

• Offer product, industry, and technical knowledge to sales teams and clients.

• Lead engagements with prospects and clients that involve revenue-generating solutions and value propositions.

• Conduct discovery sessions to translate business and technical requirements into comprehensive multi-product solution blueprints, potentially incorporating partner solutions.

• Provide high-quality product demonstrations with defined objectives and success criteria.

• Discuss the CDP landscape and the evolving technology within the software industry.

• Address RFIs, RFPs, and InfoSec questionnaires.

• Create and maintain a repository of up-to-date product knowledge.

• Prepare and present business-case data for requested product enhancements.

• Manage technical sales FAQs, ensuring that technology responses are accurate and consistent.

• Present and advocate for complex technical architectures and value propositions to C-level executives.

• Consult with Product Management on unique opportunities.

• Serve as an account strategist and support the development of new partnerships.

• Aid in product training and onboarding for sales representatives and solution engineers.

• Travel within the sales territory as necessary.

• Represent Revinate at business development events as required.

⛳️ Requirements

• Over 5 years of progressive experience in a Solution Engineering, Sales Engineering, or Technical Architecture role.

• Preferably experienced in a SaaS, MarTech, Contact Center, or Revenue Management platform environment.

• Expert-level understanding of the hospitality industry ecosystem, including PMS, CRS, CRM, booking engines, data warehouse structures, Call Center Technology, and common API standards such as HTNG.

• Proficient in discussing, architecting, and troubleshooting RESTful APIs, webhooks, SSO (SAML/OAuth), data security (PCI/GDPR), and cloud infrastructure concepts.

• Capable of leading discussions, nurturing relationships with technical counterparts, and advancing projects.

• Ability to collaborate across the organization and foster cross-functional teamwork.

• Strong consultative problem-solving skills.

• Organized and analytical mindset.

• Proficient at leveraging technology solutions to support business objectives.

• Self-driven with a proven track record of exceptional performance.

• Capable of demonstrating, communicating, and documenting value propositions, suitable solutions, and distinctive market positioning.

• Comfortable working in a dynamic technical environment with a rapidly growing customer base.

• Experienced in gathering requirements from and providing recommendations to executive audiences in the hospitality sector.

• Willing to be an active member of the sales organization and compete for business opportunities.

• Ability to contribute to standardized processes and best practices.

• Skilled in managing project-specific responsibilities within budget, timeline, and scope.

🏝️ Benefits

• 20% variable pay.

• Opportunities to travel to conferences, trade shows, and client presentations.

• Equal Employment Opportunity.

• Reasonable accommodations or special assistance during the application process.