Solution Engineer

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Provide exceptional demonstrations. Create and conduct tailored, discovery-focused demos that address each prospect's unique challenges and the value that Neighborly Software offers — emphasizing value narratives instead of mere feature presentations. Adjust the depth and scope according to the audience and the deal — offering comprehensive details for enterprise opportunities and a concise, appropriately-sized narrative for core engagements that accurately reflects what a core engagement can deliver.

• Manage the demo portal. Set up and oversee demo environments across various solutions using up-to-date, realistic data. Collaborate with Product to ensure that the latest features are always ready for display. Design these environments to encapsulate the full complexity of our enterprise clients while remaining suitable for core deals — highlighting what aligns with the current deal while avoiding unrealistic expectations for core engagements. Maintain a broader library of reusable assets, customer examples, and proofs-of-concept in conjunction with these environments.

• Facilitate discovery and define solutions. Lead and assist in discovery to gain insights into each prospect's existing processes, pain points, compliance needs, stakeholders, data requirements, and envisioned future state. Convert these insights into a credible solution strategy that accurately reflects Neighborly Software’s capabilities and realistic implementation expectations.

• Manage the transition to implementation. Document solution-mapping and scoping notes from your discovery and proposal efforts so that when a Neighbor signs, implementation receives a clear and accurate understanding — ensuring nothing is overlooked, while this role does not oversee delivery itself.

• Collaborate on proposal submissions. Work together on the technical segments of intricate enterprise RFPs — initially partnering with enterprise leadership and gradually taking ownership of the technical responses — creatively devising solutions to meet requirements through configuration instead of custom development, and aiding in written and oral responses. Collaborate with our Proposal team to establish and maintain a library of technical capabilities and previous responses to enhance speed and consistency over time, while also completing recurring technical documentation such as security questionnaires.

• Support the revenue team. Act as a shared resource across both core and enterprise revenue teams, keeping the revenue personnel informed about new features and how to position them effectively in live negotiations.

⛳️ Requirements

• Over 8 years of experience in solutions engineering, sales engineering, implementation, client success, or a consultative role within an enterprise SaaS organization.

• Experience in the public sector — for instance, supporting HUD programs or federal initiatives such as CDBG, ESG, HOME, and HOPWA, CDBG-DR, DOE Home Energy Rebates, and/or directly collaborating with housing, economic, and community development organizations or Housing Authorities.

• Proven ability to deliver engaging, discovery-driven demos and to articulate technical capabilities into business value for both technical and executive audiences.

• Outstanding communication and presentation abilities, capable of effectively engaging stakeholders at all levels.

• Experience in supporting complex RFP/proposal submissions and participating in oral presentations.

• Proficiency in configuring and maintaining demo environments and the capacity to become a subject matter expert (SME) on our product and the sectors our clients operate in.

• A strong dedication to quality, compliance, and accountability.

• A collaborative approach with the capability to work closely with Sales, Product, and Implementation teams.

• Sound judgment in providing solutions within existing product capabilities — fulfilling complex requirements through configuration rather than custom development and calibrating what you demonstrate or commit to based on the current deal. Additionally, recognizing and communicating potential custom requirements to discuss feasibility with Product.

• A deep commitment to our mission of enhancing communities through technology.

🏝️ Benefits

• Comprehensive Benefits – Options for Medical, Dental, Vision plans, along with Company-Paid Short-Term Disability and Life Insurance.

• 401K Contributions – Generous employer matching with immediate vesting.

• Generous Time Off – 5 weeks of PTO, 9 paid holidays, and 3 days of volunteer time off each year.