Solution Delivery Manager

📋 Description

• Collaborate closely with our Product and Engineering teams to guarantee a smooth customer onboarding process.

• Create and present customer-facing onboarding resources (such as implementation roadmaps), oversee the implementation procedure, and escalate issues when necessary.

• Coordinate internal efforts and drive accountability across various functions to deliver client outputs and achieve significant delivery milestones.

• Communicate the value of solutions through reporting, data analysis, and client presentations.

• Establish key performance indicators and set performance benchmarks.

• Discover opportunities to enhance solution performance within the customer environment (e.g., best practices for workflows, presenting essential insights).

• Cultivate strong working relationships with key client stakeholders.

⛳️ Requirements

• 5-8 years of relevant experience in customer success, project management, or solution delivery within enterprise healthcare technology and/or consulting.

• Familiarity with revenue cycle management, billing workflows, and/or managed care.

• Demonstrated success in managing enterprise onboarding and implementation for healthcare clients.

• Outstanding communication and project management abilities.

• Proficient in building and sustaining client stakeholder relationships.

• Strong collaborator across functions, with experience working with both technical and non-technical teams.

• Comfortable navigating ambiguity and managing multiple client engagements simultaneously.

• Willingness to travel for company off-site meetings at least twice a year, as well as attend client meetings on-site as required.

🏝️ Benefits

• Health insurance

• Professional development