Solution Consultant – Customer Success Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee a portfolio of more than 60 clients throughout Latin America.

• Assist in identifying new business opportunities across the region.

• Collaborate with Sales teams to comprehend customer challenges and business goals.

• Facilitate discovery sessions and solution-oriented discussions with potential clients.

• Conduct product demonstrations and presentations.

• Support proof-of-concept initiatives and aid customers in evaluating solutions.

• Contribute to securing new business opportunities in the region.

• Recognize chances to enhance customer utilization of Accruent's Asset Management solutions.

• Link customer challenges to solutions across the wider portfolio.

• Work alongside account teams to drive revenue growth within current accounts.

• Establish trusted, long-lasting relationships with customer stakeholders.

• Track customer health, business objectives, and engagement levels.

• Identify potential risks and formulate retention strategies.

• Assist customers in achieving measurable business value from Accruent solutions.

• Enhance solution adoption and customer satisfaction.

• Organize customer workshops, business reviews, and executive discussions.

• Act as a strategic advisor throughout the customer lifecycle.

• Relay customer feedback and market insights to Product, Marketing, Services, and Customer Success teams.

• Collaborate with global teams to ensure a consistent, high-quality customer experience.

• Performance evaluated based on NRR, new business win rate, regional revenue growth, customer retention and adoption, and customer satisfaction.

⛳️ Requirements

• 8+ years of experience in Solution Consulting, Pre-Sales, Customer Success, Account Management, or a similar customer-facing SaaS role.

• Experience with enterprise software solutions.

• Proven track record in acquiring, growing, and retaining customer relationships.

• Strong consultative discovery and solution-selling abilities.

• Capability to transform customer challenges into measurable business outcomes.

• Experience presenting to technical, operational, and executive stakeholders.

• Excellent communication, storytelling, presentation, and relationship-building skills.

• Proficiency in Portuguese, Spanish, and English.

• Residing in Brazil with the ability to travel throughout Latin America as required.

• Preferred experience in Asset Management, Enterprise Asset Management (EAM), CMMS, Facilities Management, or related sectors.

• Preferred experience managing a portfolio of enterprise customers across multiple countries.

• Familiarity with multi-product solution selling and account expansion strategies is preferred.

• Experience supporting both customer success and pre-sales activities is preferred.

🏝️ Benefits

• A high-impact, customer-facing role with regional visibility and influence.

• Opportunity to collaborate with customers across Latin America and global cross-functional teams.

• Exposure to a comprehensive portfolio of Asset Management solutions and technologies.

• A culture centered on continuous learning, innovation, and professional development.

• Career advancement opportunities within Accruent and Fortive.

• Competitive compensation package.

• Flexible work arrangements, including options for remote work.

• Travel opportunities throughout Latin America.

• An inclusive and collaborative workplace that values diverse perspectives.

• Access to personal development resources, coaching, and support through Grow Without Limits.

• Equal opportunity employer.

• Reasonable accommodations available for applicants with disabilities.