Solution Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the technical pre-sales process for specific new-logo deals within the designated region or global segment — covering everything from initial discovery and architecture evaluation to solution design, proof of concept, High Level Effort Estimate, RFP/RFI responses, and technical closure.

• Act as the primary technical authority on Omilia's platform for selected deals in the assigned region or global segment — assuring that all solution proposals are architecturally sound, technically feasible, and accurately scoped prior to commercial commitments.

• Establish and nurture trusted advisor relationships with technical decision-makers and enterprise architects at key prospect and customer organizations, positioning Omilia as the preferred platform for contact center AI transformation.

• Enhance technical win rates in the assigned region or global segment by crafting and implementing unique solution narratives that directly address each prospect's environment, constraints, and automation goals.

• Collaborate with Demo Engineers in the assigned region or Global Segment to ensure all solution narratives are supported by impactful demonstrations.

• Uphold the integrity of RFP and RFI responses for selected opportunities within the assigned region or global segment — managing the technical sections comprehensively and coordinating cross-functional input from Product, Engineering, Security, and Professional Services.

• Maintain extensive and updated knowledge of the competitive landscape — including legacy IVR platforms and emerging conversational AI vendors.

• Lead structured technical discovery sessions for selected deals within the assigned segment or region — mapping current-state technical architecture, pinpointing automation gaps, quantifying business impact, and designing Omilia-based solutions that cater to the customer's specific environment, integration landscape, and regulatory requirements.

• Conduct thorough architecture assessments encompassing telephony infrastructure, CRM and backend system integrations, data flows, security and compliance necessities, and channel strategy — delivering a technically sound solution design that serves as the foundation for scoping, pricing, and contractual commitments.

• Create tailored solution proposals and technical response documents that align Omilia's platform capabilities (OCP, miniApps, Pathfinder, CoPilot, TalkGuard, OptimizeIQ) with each prospect's identified use cases, business goals, and technical environment.

• Work alongside Demo Engineers to design, configure, and present highly customized product demonstrations and proof-of-concept (POC) engagements for strategic accounts — moving beyond standard demo scripts to develop scenario-specific flows that mirror the prospect's actual customer interactions, industry context, and business language.

• Oversee the entire POC lifecycle for selected deals within the assigned segment or region — defining success criteria in collaboration with the prospect and Account Executive, coordinating internal resources (Professional Services, Engineering) for POC execution, and presenting results with a clear ROI and deployment readiness narrative.

• Master the Omilia demo suite across the complete product portfolio and maintain demo environments that reflect current platform capabilities, recent product updates, and the most common use cases across various sectors (banking, insurance, healthcare, utilities, telecommunications).

• Manage the technical response to RFPs and RFIs for selected deals within the assigned segment or region — crafting and structuring all technical sections, coordinating input from Security, Compliance, Product, and Engineering, and ensuring that responses accurately depict Omilia's capabilities and delivery commitments.

• Rigorously assess the technical sustainability and delivery risk of each strategic sales opportunity prior to commercial commitment — identifying architectural mismatches, integration complexities, unsupported requirements, or resourcing risks to Sales and Professional Services leadership.

• Maintain a repository of reusable RFP response content, technical answer libraries, and solution templates for use cases common to the assigned region or global segment — regularly updating these resources as the platform evolves.

• Serve as a trusted technical advisor throughout the sales cycle — engaging IT architects, platform owners, security teams, and C-level technology stakeholders with credibility and depth, addressing objections with evidence-based responses and forward-looking platform context.

• Proactively identify and resolve technical objections, integration issues, and compliance inquiries early in the sales cycle — building the technical confidence and internal support necessary to expedite deal progression and mitigate late-stage risk.

• Conduct technical benefits assessments that quantify the value of Omilia's platform in terms relevant to the prospect's business — including call deflection rates, AHT reduction, CSAT improvement, agent cost savings, and compliance risk mitigation.

• Stay informed with current, detailed knowledge of competing platforms across IVR, CCaaS, and conversational AI categories — such as Nuance/Microsoft, Google CCAI, Amazon Connect, Genesys, Avaya, Five9, and NICE inContact — and create technically sound competitive battle cards and displacement strategies. Participate in competitive bake-offs and technical evaluations, showcasing Omilia's architectural advantages, NLU accuracy, enterprise-grade security posture, and deployment flexibility against established and emerging alternatives.

• Work closely with Account Executives and Account Managers on strategic accounts — providing technical qualification, input on deal strategy, and stakeholder mapping support throughout the sales cycle.

• Collaborate with Professional Services during the transition from pre-sales to delivery — ensuring that technical commitments, integration requirements, and POC outcomes are thoroughly documented and transferred with adequate context for successful implementation.

• Maintain precise records of technical engagement activities, POC statuses, RFP pipelines, and solution configurations in Salesforce and internal knowledge systems.

• Travel within the United States (and occasionally to Omilia offices or customer sites internationally) up to 30% of the time to assist with prospect meetings, POC delivery, and key account interactions.

⛳️ Requirements

• A minimum of 6 years of experience in a pre-sales solutions consulting, sales engineering, or technical advisory role within enterprise SaaS, CCaaS, conversational AI, or contact center technology.

• Proven track record of leading the technical pre-sales process for complex, multi-stakeholder enterprise deals — including discovery, solution design, POC delivery, and RFP response — with verifiable contributions to technical win rates.

• Extensive technical knowledge of contact center architecture and integration patterns — including telephony (SIP, PSTN, WebRTC), CRM integrations (Salesforce, ServiceNow, Microsoft Dynamics), omnichannel platforms, and enterprise middleware.

• Strong understanding of conversational AI concepts and technologies — NLU, dialogue management, ASR/TTS, intent classification, entity extraction, and voice biometrics — sufficient to engage credibly with customer platform architects and data science teams.

• Proficiency in designing and delivering customized product demonstrations and POC environments that align directly with prospect business requirements and industry context.

• Technical writing expertise — capable of producing clear, accurate, and commercially compelling responses to enterprise RFPs and RFIs, including security questionnaires, integration specifications, and compliance documentation.

• Strong comprehension of the enterprise IT landscape within regulated sectors — banking (OCC, FFIEC), healthcare (HIPAA, HL7/FHIR), insurance, and utilities — encompassing security architecture, data governance requirements, and vendor evaluation processes.

• Excellent verbal communication and presentation skills — able to engage a CTO or enterprise architect with technical depth while concurrently conveying business value to a CFO or COO.

• Proficiency with Salesforce CRM and standard pre-sales tools (demo environments, solution configurators, proposal management platforms).

• Willingness and ability to travel up to 30% of the time within the US and internationally.

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical discipline.

• Nice to have:

• Direct hands-on experience with Omilia's platform: OCP, miniApps, Pathfinder, CoPilot, TalkGuard, or OptimizeIQ — or with directly competing platforms (Nuance Mix, Google CCAI, Amazon Lex, Rasa).

• Experience in a solutions consulting or SE role at a high-growth SaaS company scaling through Series C and beyond — familiar with building pre-sales practice infrastructure (playbooks, demo environments, RFP libraries) alongside active deal execution.

• Knowledge of US data privacy, AI governance, and voice data regulations pertinent to enterprise deployments — CCPA, HIPAA, Illinois BIPA, and emerging federal AI frameworks.

• Familiarity with cloud infrastructure platforms (AWS, GCP, Azure) and their native contact center or AI/ML services — relevant for demonstrating Omilia's deployment flexibility and integration patterns.

• Experience in participating in Gartner Magic Quadrant or Forrester Wave evaluation processes, or supporting analyst briefings and customer reference programs.

• Scripting or development experience (Python, JavaScript, REST APIs) sufficient to create lightweight POC integrations or customize demo environments without full engineering support.

• Relevant certifications in cloud platforms, contact center technologies, or AI/ML (e.g., AWS Certified Solutions Architect, Google Professional Cloud Architect, CCNA Collaboration).

🏝️ Benefits

• Omilia is committed to being an equal opportunity employer and is dedicated to promoting a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We strive to create an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status. All eligible candidates will be given consideration for employment.