Solution Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• **WHAT YOU'LL DO**

• **Pre-Sales & Solution Design**

• - Collaborate with Account Executives to assess opportunities, comprehend business drivers, and establish success criteria.

• - Facilitate discovery workshops with prospective clients to uncover requirements and translate them into customized solution architectures.

• - Create and present engaging, scenario-based product demonstrations that align directly with customer use cases.

• - Review and respond to RFPs, ensuring that Omilia's technology and services are represented accurately and effectively.

• **Customer Advisory**

• - Act as a reliable technical advisor throughout the evaluation and solution design phases.

• - Align customer use cases with existing Omilia Customer Journeys that have been approved by Product and Delivery teams.

• - Partner with customers, prospects, Product, and Delivery teams to propose customized Customer Journeys as necessary.

• - Connect technical concepts with business value, making intricate voice AI capabilities accessible to non-technical stakeholders.

• - Demonstrate to customers how to build and develop applications utilizing Omilia's technology and services.

• **Cross-Functional Collaboration**

• - Collaborate with the Omilia Product team to identify use cases not yet addressed by current technology and services.

• - Review and refine Scopes of Work, ensuring that commercial documentation accurately represents Omilia's offerings.

• - Work with Product, Delivery, and Marketing teams to relay customer insights back into the product roadmap.

• - Ensure seamless customer transitions from Sales to Delivery, maintaining continuity and trust.

• - Lead the onboarding and training of new channel partners across the LATAM region, ensuring they are well-equipped to position, demonstrate, and implement Omilia solutions effectively.

⛳️ Requirements

• **Must-Haves**

• - A minimum of 3 years of demonstrated experience in a Technical Sales, Pre-Sales, or Solutions Consulting position.

• - Native fluency in Portuguese; advanced proficiency in Spanish and English, both written and spoken.

• - Strong working knowledge of voice IVR, conversational AI, or related technologies.

• - Comprehensive understanding of SaaS architecture, APIs, and enterprise technology stacks.

• - Exceptional skills in client engagement: including discovery, presentation, and solution storytelling.

• - Strong commercial awareness — understanding the sales process and how to effectively support it.

• - Ability to think quickly under pressure and provide clear answers to complex questions.

• - Willingness to travel within the Latin American region and Iberia as required.

• **Nice to Have**

• - Experience with AWS Connect, Genesys Cloud, NICE CXone, Five9, or RingCentral contact center platforms.

• - Knowledge of networking (e.g., MPLS/VPN) and telephony (e.g., SIP) protocols.

• - Familiarity with SAP, Microsoft, or other enterprise ecosystem integrations.

• - Experience navigating enterprise sales cycles within the LATAM market.

• - Domain expertise in one or more of the following sectors: Financial Services, Telecommunications, BPO, Healthcare, or Technical Support.

🏝️ Benefits

• Fixed compensation;

• Long-term employment with vacation days;

• Opportunities for professional development (courses, training, etc.);

• Participation in innovative technology products that are making a global impact in the service industry;

• Supportive and enjoyable colleagues;

• Apple equipment.

• *Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status. All eligible candidates will be given consideration for employment.*