Solution Area Manager – Workplace

This is a fully remote position, open to applicants in Germany.

📋 Description

• Accountable for the operational execution of the Workplace strategy, emphasizing service quality, growth, and profitability.

• Provide leadership, management, and support to approximately 10 managers, overseeing an organization of around 210 employees.

• Formulate and execute a sustainable services strategy, along with service and delivery processes within the Workplace sector.

• Oversee capacity, demand, and growth planning within the Professional Services division.

• Manage budget, planning, and KPIs within the Solution Area.

• Ensure service quality and customer satisfaction, including handling escalations at the management level.

• Act as a representative for the area in presales, proposals, and customer interactions, while also contributing to cross-departmental and cross-solution initiatives.

⛳️ Requirements

• Several years of experience in disciplinary leadership, preferably managing managers and larger organizational units.

• Proven experience in managing and developing IT service organizations.

• Strong understanding of Workplace Services, Modern Workplace, and End User Computing.

• Familiarity with Digital Employee Experience, automation, and AI-driven services in an enterprise context.

• Capability to translate customer needs into practical IT and service solutions.

• Excellent strategic thinking skills with a demonstrated ability to execute effectively.

• Outstanding communication, presentation, and facilitation/moderation skills in both German and English.

• Willingness to travel to national offices and customer locations.

🏝️ Benefits

• Opportunity to shape the role while operating within well-defined structures and responsibilities.

• Sustainable growth, strong customer relationships, and a favorable market environment.