Solution Architect – ServiceNow

This is a fully remote position, open to applicants in Lithuania.

📋 Description

• Define and document solution architecture and design that aligns with both business and technical requirements.

• Provide technical leadership while promoting best practices across implementation teams.

• Capture and communicate architectural guidelines, ensuring adherence during the implementation process.

• Analyze requirements and recommend optimal solution designs along with technical approaches.

• Guide development teams throughout the implementation lifecycle to ensure quality and consistency.

• Support the governance of platform architecture, which includes standards, role definitions, and review boards.

• Collaborate with stakeholders to address technical challenges and align solutions with business objectives.

• Lead or contribute to platform innovation initiatives and continuous improvement efforts.

• Coordinate cross-functional teams and ensure alignment on architecture and delivery.

• Scope, estimate, and structure implementation efforts, including defining roadmaps and deliverables.

• Assess the long-term impacts of architectural decisions and provide strategic recommendations.

⛳️ Requirements

• 5+ years of experience in technical consulting, solution architecture, or related roles.

• Strong background in solution design, requirements analysis, and technical implementation planning.

• Proven experience in leading large-scale implementations and coordinating multiple development teams.

• Experience working in professional services environments with senior stakeholders, solution architects, and program teams.

• Solid understanding of IT service management and related domains (e.g., ITSM, IT operations, customer service management).

• Hands-on experience with enterprise platforms such as ServiceNow or similar solutions.

• Ability to define and enforce architectural standards, governance models, and best practices.

• Strong communication skills, with the ability to translate business requirements into technical solutions.

• Willingness and readiness to travel as required by project or client needs, which may include occasional domestic or international travel, sometimes on short notice.

🏝️ Benefits

• Learning opportunities with compensated certificates, learning lunches, and language lessons.

• Opportunity to switch projects after one year.

• Team-building activities twice a year.

• Office located in Vilnius, Lithuania, offering themed lunches and a pet-friendly environment.

• Options for remote work.

• Flexible time off based on project requirements.

• Seasonal activities with colleagues.

• Additional health insurance and loyalty days for Lithuanian residents.

• Referral bonuses.

• Recognition of significant life events.