Solution Architect – Implementation

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical implementation resource for designated digital banking conversion projects.

• Assist in customer onboarding activities, solution discussions, and planning for configuration.

• Configure and facilitate the delivery of Alkami Digital Banking solutions.

• Lead meetings and virtual working sessions with customers.

• Diagnose configuration and implementation-related issues and escalate complex technical problems.

• Coordinate technical deliverables and dependencies with project managers, development teams, and implementation stakeholders.

• Monitor risks associated with implementation projects and raise concerns as necessary.

• Manage implementation tickets and respond to customer support requests.

• Offer guidance on platform functionality, configuration alternatives, and best practices for implementation.

• Create and maintain documentation related to implementation.

• Assist with validation and testing activities for implementations.

• Oversee multiple concurrent implementation projects and their respective milestones.

• Relay customer feedback and opportunities for operational improvements to cross-functional teams.

• Stay updated on Alkami platform functionality and implementation methodologies.

• Conduct customer solution design sessions for the New Logo Team.

⛳️ Requirements

• 1–3 years of experience in supporting software implementations, technical consulting, customer onboarding initiatives, or client-facing technology projects.

• A Bachelor's degree in Information Systems, Computer Science, Business Technology, Finance, or a related field.

• Experience in supporting software implementation, configuration, or customer onboarding tasks.

• Excellent written and verbal communication skills with the capability to lead discussions with customers.

• Proficient in gathering and documenting technical and operational requirements efficiently.

• Experience in troubleshooting configuration or implementation-related challenges.

• Ability to simultaneously manage multiple projects, customer priorities, and implementation deadlines.

• Experience working collaboratively with project managers, technical teams, and customer stakeholders.

• Strong organizational and analytical problem-solving abilities.

• Familiarity with project management, ticketing, or collaboration tools like Jira or Confluence.

• Willingness to travel up to 20% to support implementation projects.

• Candidates must be eligible for full-time employment in the US; employment sponsorship is not available.

🏝️ Benefits

• Remote-first work environment.

• Unlimited paid time off.

• 401(k) plan with employer matching.

• A diverse and inclusive workplace.

• A fun and engaging company culture.