Solution Advisor – Coding

This is a fully remote position, open to applicants in Australia.

📋 Description

• Collaborate with clients to identify workflow opportunities, ensure successful adoption, and implement advanced optimization for designated Solventum product lines.

• Act as a subject matter expert for designated teams and solutions.

• Comprehend clients’ short-term and long-term strategic objectives.

• Conduct reviews of current workflows and configurations utilizing Solventum's best practice methodologies.

• Work alongside clients to implement workflow optimization changes.

• Advocate for clients, document issues, and escalate them following standard protocols.

• Manage client relationship coordination and client-centric interactions throughout the organization.

• Monitor overall client satisfaction survey outcomes for assigned clients.

• Establish and monitor key performance indicators.

• Keep informed about industry developments and product updates.

• Engage in corporate programs and initiatives while adhering to professional, quality, corporate, and ethical standards.

⛳️ Requirements

• At least 10 years of experience in Health Information Management or clinical coding.

• Relevant qualifications in Health Information Management and clinical coding.

• Eligibility for full membership with the Health Information Management Association of Australia (HIMAA).

• Possession of a current, valid Driver’s License.

• La Trobe University Auditing Course qualifications or equivalent tertiary education is highly desirable.

• Previous experience in auditing, training, and education in coding is highly desirable.

• Strong understanding of Revenue Cycle and related organizational workflows.

• Knowledge of workflows, systems, implementation, and training related to Electronic Medical Records.

• Proven ability to manage multiple project streams and teams effectively.

• Experience in consulting with clients in health information systems.

• Demonstrated knowledge of assigned solutions, services, and products.

• Proven industry knowledge.

• Proficient in computer skills.

• Exceptional written and verbal communication skills.

• Outstanding client relationship management skills.

• Ability to find innovative solutions and handle challenging situations with diplomacy.

• Strong business acumen, strategic thinking, presentation, and training skills.

• Must be creative and innovative.

• Excellent teamwork, collaboration, interpersonal skills, professionalism, sound judgment, dependability, and work ethic.

• Must be legally authorized to work in the country of employment without requiring sponsorship for employment visa status.

• This role may involve up to 50% domestic travel.

🏝️ Benefits

• Relocation Assistance: May be provided.

• Supporting Your Well-being: Solventum offers various programs to support your physical and financial well-being.

• Competitive salary and benefits package.

• Commitment to equal opportunity employment, diversity, and inclusion.