Coating Advisor – Energy, Infra, Rail

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Complete designated projects in line with the specifications outlined in the Work Orders.

• Guide customers on the proper application of Hempel products and painting systems utilizing the latest technical documentation.

• Ensure adherence to established painting specifications, technical standards, work protocols, and best practices in painting.

• Keep all stakeholders updated on project progress through Progress Reports.

• Inform customers in writing about any deviations or non-conformities, suggest preventive and corrective measures, and follow up on their implementation.

• Oversee and manage project paint inventory and communicate updates to front and back office sales teams.

• Conduct coating condition assessments both onshore and offshore as needed.

• Engage in claim resolution processes and assist in finding solutions.

• Offer pre-sales and post-sales technical assistance, including testing and maintaining products, equipment, and services.

• Assess and recommend new products or upgrades to existing equipment.

• Monitor and address recurring issues to enhance customer satisfaction.

• Manage intricate and large-scale projects effectively.

• Provide training to customers on the features and application of purchased products.

• Produce high-quality, timely reports and utilize information tools in accordance with Hempel procedures.

• Ensure that Technical Services equipment is utilized according to project guidelines, is calibrated, and is maintained in good working order.

• Participate in training programs as required.

• Travel to project locations and prepare/distribute technical reports; travel constitutes approximately 80% of working time, both domestically and internationally.

• Conduct work safely in compliance with Hempel and worksite HSE regulations, utilizing necessary PPE.

• Provide technical guidance and support to sales teams.

• Perform technical evaluations of product configurations for customer-specific pricing.

• Prepare and deliver technical sales presentations.

• Research customer technical specifications thoroughly.

• Estimate costs, resources, time, and technical specifications for modifying, configuring, and installing products or solutions.

• Review sales proposals for technical correctness and conformity with quality standards.

⛳️ Requirements

• Proficiency in both Spanish and English is mandatory.

• At least 2 years of experience as a Coating Advisor in a technical service role, preferably in rail, marine, or oil and gas sectors.

• Familiarity with airless pumps and plural component systems is preferred.

• Relevant certifications such as NACE, FROSIO, ABRACO, or IARCOR are advantageous.

• In-depth knowledge of the paint and coatings industry.

• Technologically savvy and comfortable with digital reporting tools.

• A university degree in Chemistry or a related discipline is a plus.

• Candidates must be legally authorized to work in Mexico.

• A valid US visa is required for travel purposes.

• Important: CVs must be submitted in English.

🏝️ Benefits

• Christmas bonus: 13-month payment, equivalent to 30 days.

• Private medical insurance for the employee and immediate family.

• Life insurance coverage.

• Annual bonus opportunity.

• Pantry card provision.

• Saving fund benefits.

• Access to Orienta PAE.

• Optional retirement plan with company contributions.

• Opportunities for career development within a growing global organization.