CES Advisor, French Speaker

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Assist Nestlé consumers with inquiries and concerns regarding products and services.

• Address customer questions, suggest solutions, and guide users through product features via phone, email, and chat.

• Respond accurately and promptly to customer inquiries through various communication channels.

• Identify the needs of customers and assist them in utilizing specific features.

• Record consumer requests in internal databases.

• Communicate feature requests and effective solutions to relevant stakeholders.

• Update customers about new features, functionalities, and campaigns.

• Follow up with customers to confirm issue resolution.

• Collect consumer feedback and contribute to FAQ and knowledge-base documentation.

• Manage serious and sensitive consumer interactions in accordance with established guidelines.

• Adhere to Nestlé's CES Standard Instructions for handling consumer complaints in a timely manner.

• Redirect consumer inquiries to the appropriate stakeholders when unable to provide answers.

⛳️ Requirements

• Native or near-native proficiency in French and fluent in English.

• Proficient in spoken and written French and English.

• Ability to adjust tone of voice to align with different brands and written communication channels.

• Experience in a Customer Support Specialist role or a similar customer service position.

• Strong customer management orientation.

• Familiarity with the Nestlé industry is an advantage.

• Understanding of CRM systems and their functionalities.

• Excellent communication and problem-solving abilities.

• Capable of multitasking effectively.

• Strong attention to detail.

🏝️ Benefits

• Development of expertise in Nestlé’s Shared Services Business.

• Opportunity to work within a culturally diverse team.

• Exposure to both local and international environments.

• Flexible working conditions.

• Engagement and wellbeing initiatives.

• Competitive salary with an annual bonus based on performance.

• Meal allowance card.

• Flex Benefits.

• Membership in the Nestlé Club and discounts with various partners.

• Complimentary coffee at the office.

• Exclusive employee discounts.

• Provision of company equipment as per professional requirements.

• Medical support available at the office (in Lisbon).

• Access to e-learning courses and training programs.

• Opportunities for career advancement and international career possibilities.