Solar Service Network Dispatcher

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Evaluate and prioritize incoming service requests to identify necessary actions such as troubleshooting, maintenance, or repairs.

• Generate and oversee work orders within the CRM platform.

• Delegate service requests to suitable field service partners.

• Track the progress of dispatched tickets and ensure they are completed promptly.

• Gather and assess site visit reports, documentation, and images from field partners.

• Provide timely updates regarding field service operations to the Customer Service and Technical Support teams.

• Ensure that all pertinent ticket information is precise and current.

• Facilitate cross-team collaboration by maintaining clear and consistent communication.

• Participate in weekly meetings with the service network team.

• Attend inter-departmental meetings to synchronize operations and service performance.

• Join bi-weekly all-hands meetings and other sessions as necessary.

⛳️ Requirements

• A minimum of 2 years of customer service experience (3+ years preferred).

• Experience in dispatch coordination or related roles is advantageous.

• A background in photovoltaic (solar) or civil construction is beneficial.

• Basic knowledge of Google Workspace and a typing speed of 50+ WPM.

🏝️ Benefits

• Competitive salary – Get compensated for pursuing your passion!

• Medical and dental insurance (including free dependent coverage!).

• Group life insurance for your peace of mind.

• Paid time off (PTO) – Because maintaining work-life balance is important.

• Exceptional career advancement opportunities – Learn, grow, and progress in your career.

• A vibrant, innovative, and dynamic team culture – Join a company that values its workforce.

• Skills and leadership development programs designed to help you achieve your full potential.

• Complimentary meals for onsite employees.