Bilingual Collections Associate

This is a fully remote position, open to applicants in Canada.

📋 Description

• Deliver exceptional service to all customer inquiries (both external and internal) by responding promptly and comprehensively to all requests.

• Address telephone inquiries from insurance brokers, insurance carriers, and insured customers concerning premium finance accounts.

• Accurately record call conversations on each specific account.

• Reach out to clients regarding arrears and propose suitable repayment options to rectify loan delinquency.

• Collaborate with clients and brokers to comprehend the reasons for arrears, assessing clients' financial situations to ensure that proposed solutions are appropriate.

• Ensure that notes and actions are documented on the account for each client interaction.

• Evaluate and review bad debt accounts for assignment to third-party collections or legal recovery.

• Maintain a thorough understanding of products to provide professional and courteous guidance to clients.

• Assist brokers in understanding and utilizing our financial products and services.

• Communicate effectively with Sales, Service, and Finance departments as necessary.

⛳️ Requirements

• A minimum of 1+ years of relevant experience in at least one of the following areas: call center, customer service, collections, or the consumer loan industry.

• Outstanding verbal and written communication skills for effective collection calls.

• Proficient math skills with the capability to perform basic calculations swiftly.

• Strong organizational and time management abilities.

• Bilingual in French and English.

• Capacity to adapt in a dynamic, fast-paced environment.

• Ability to exercise initiative and sound judgment in a decisive yet fair manner to resolve delinquent situations.

• Results-driven, diplomatic, and skilled at fostering customer relationships.

• Excellent problem-solving and negotiation abilities.

• Familiarity with the financial services industry and lending products.

• Proficient in Microsoft Office (Word, Excel, and PowerPoint) and Outlook is essential.

🏝️ Benefits

• Employee Assistance Program (providing confidential support when needed).

• Subsidies to promote health and fitness goals through gym membership support.

• Registered Retirement Savings Plan (RRSP) with matching contributions from the employer.

• Company lunches, corporate outings, and the occasional ice cream truck.

• Comprehensive insurance benefits including medical, prescription, dental, vision, group term life, AD&D, private duty nursing, paramedical services, and more!