Group Subscriptions Renewals Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Take ownership of the complete renewal process for a portfolio of B2B group subscription accounts—from forecasting and initial outreach to strategic negotiations and closure.

• Proactively identify and vigorously pursue upsell and expansion opportunities, including seat additions, tier upgrades, and cross-product sales.

• Collaborate with the Director of Subscriptions regarding pricing strategies, renewal terms, and tiered packaging.

• Utilize Claude and other AI tools to create comprehensive account briefs, draft highly personalized renewal proposals, and efficiently scale your outreach efforts.

• Establish and nurture strong, consultative relationships with key contacts at subscriber organizations, emphasizing the demonstration of ongoing value between renewal periods.

• Identify at-risk accounts early, working cross-functionally with Customer Experience to proactively resolve issues before they lead to churn.

• Maintain accurate pipeline and account data in HubSpot, meticulously tracking renewal dates, contact records, deal stages, and notes.

• Monitor and report on essential performance metrics such as renewal rate, net revenue retention, and expansion.

⛳️ Requirements

• 2–4 years of experience in a B2B renewals, account management, or subscription sales role—preferably within the media, SaaS, or data/intelligence sectors.

• Practical AI Expertise: Proven, hands-on experience using AI tools (Claude, ChatGPT, or similar) in a professional setting for account research, outreach drafting, or workflow automation.

• CRM Fluency: Extensive experience with HubSpot or a similar CRM, possessing a strong understanding of pipeline management, renewal tracking, and activity logging.

• Consultative Communication: Excellent written and verbal communication skills, enabling you to conduct renewal and pricing discussions that feel strategic and consultative rather than merely transactional.

• Agility & Organization: A proactive, well-organized approach to managing your own book of business, ensuring that nothing falls through the cracks while adeptly handling multi-stakeholder negotiations.

• Bonus: Familiarity with the travel industry, experience managing a high-volume portfolio (100+ accounts), exposure to tiered/seat-based pricing, or a background in cross-selling within a multi-product portfolio is a significant advantage.

🏝️ Benefits

• Opportunity to advance within a respected and innovative media organization.

• Exposure to the intersection of media, events, and travel intelligence.

• Collaborative, supportive, and remote-friendly work environment.