Software Trainer

This is a fully remote position, open to applicants in United States.

📋 Description

• Assume complete responsibility for customer-oriented training and act as the main contact for training initiatives.

• Acquire knowledge of the intricate, customizable software and specific customer configurations to autonomously create and conduct training programs.

• Design and update training resources, which include e-learning modules and practical exercises.

• Create job aids, quick-reference materials, and process documentation.

• Work alongside leadership, product managers, and subject matter experts to enhance training content.

• Provide virtual training to new customers and at customer locations throughout the U.S.

• Strategize, create, and implement tailored training for both internal teams and external clients.

• Oversee training schedules and execution across various customer accounts.

• Lead engaging and customized training sessions for external clients.

• Track learner progress, collect feedback, and improve content and delivery strategies.

• Assess training effectiveness through metrics and best practices.

• Stay up-to-date with Taft-Hartley practices.

• Become a subject matter expert on the product and assist in the development of eLearning content.

• Collaborate across departments to meet objectives and enhance the customer experience.

⛳️ Requirements

• At least 3 years of experience in delivering technology-based training to adult learners and developing curricula.

• A Bachelor’s degree in a relevant field or extensive familiarity with instructional design principles is required.

• Demonstrated experience as a software trainer.

• Capacity to independently learn complex, highly customizable products and translate that knowledge into training programs.

• Technical writing experience in creating job aids, quick-reference guides, and process documentation for technical or software audiences.

• Experience in the Taft-Hartley sector and familiarity with enterprise-level software solutions is preferred.

• Certification in training or learning and development is advantageous.

• Excellent written and verbal communication, presentation, and problem-solving abilities.

• Capability to engage individuals at all levels within an organization.

• Awareness of modern training methodologies, tools, and techniques.

• Strong organizational skills and the ability to handle multiple training sessions concurrently.

• Proficiency in working independently as well as collaboratively with cross-functional teams.

• Willingness to travel approximately 25% across the U.S. and Canada.

• Candidates from the East Coast are strongly preferred.

🏝️ Benefits

• Remote work opportunity.

• Travel prospects within the U.S. and Canada.

• Chance to become a product subject matter expert.

• Involvement in the development of eLearning content.

• Collaboration with all levels of the organization.