Software Support Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Provide outstanding technical support to customers through phone and email, ensuring prompt and effective resolution of inquiries.

• Establish trusted relationships with customers by delivering friendly, knowledgeable, and solution-oriented assistance.

• Diagnose software issues and guide customers on best practices to maximize their experience with the BIS Safety Software platform.

• Inform customers about software features and functionalities through clear explanations and product guidance.

• Record customer inquiries, feature requests, and enhancement suggestions to facilitate ongoing product improvements.

• Evaluate new features and software updates to ensure quality and functionality prior to release.

• Collaborate with Development and other internal teams to address complex issues and advocate for customer requirements.

• Recognize opportunities to enhance internal processes, support documentation, and the overall customer experience.

• Track recurring customer trends and feedback to promote continuous improvements throughout the organization.

• Foster a collaborative, customer-centric team environment by engaging in daily meetings and sharing insights with colleagues.

⛳️ Requirements

• At least 2 years of experience in providing exceptional customer service.

• Passionate about assisting individuals and resolving challenges.

• Strong computer skills with the ability to swiftly adapt to new software.

• Excellent listening and communication abilities.

• Confident in managing complex customer inquiries.

• Thrive in a fast-paced and dynamic environment.

• Maintain a positive demeanor and a keen attention to detail.

• Proficient in Microsoft Word and Excel.

🏝️ Benefits

• Employee Stock Ownership Plan (ESOP).

• Comprehensive medical, dental, and vision coverage.

• Life and disability insurance.

• Health spending account.

• Flexible working hours.

• On-the-job training and opportunities for growth.

• Complimentary on-site parking.