Legal Customer Service Representative – Retainer Specialist

This is a fully remote position, open to applicants in Florida, +11 more states.

📋 Description

• Respond to incoming calls on an auto dialer from prospective clients.

• Provide clear explanations of documents to clients.

• Guide clients through the procedure of electronically signing documents via text and email.

• Accurately document calls to ensure our phone system can proceed to the next call.

• Perform other related tasks as assigned.

⛳️ Requirements

• Possess a persuasive phone presence with the ability to encourage clients to complete representation forms.

• Must be technologically adept and capable of guiding non-tech-savvy clients in electronically signing documents through text and email.

• Exhibit a friendly and professional telephone demeanor.

• Demonstrate patience with clients.

• Ability to solve problems effectively.

• Capable of working independently.

• Must manage a high call volume with consecutive calls; handling hundreds of calls each day.

• Ability to thrive in a fast-paced and occasionally stressful environment.

• Proficient in Microsoft Office Suite and general computer skills.

• Dependable and reliable attendance is crucial.

• Availability to work Monday through Friday from 9:00 am to 6:00 pm EST.

• Bilingual candidates are preferred.

🏝️ Benefits

• Health, dental, and vision insurance.

• Company-paid life insurance and disability insurance.

• 401(k) plan with an employer match.

• Paid time off after 90 days of employment.

• Ten company-paid holidays.