Bilingual Patient Support Representative – French/English

This is a fully remote position, open to applicants in Canada.

📋 Description

• Act as the primary point of contact for patients, clinics, and healthcare professionals.

• Oversee inquiries, orders, medical deliveries, and logistics operations.

• Address inquiries through phone, email, fax, or online platforms.

• Administer patient and clinic orders, documentation, and data entry processes.

• Appropriately escalate complex issues as needed.

• Prioritize urgent orders and resolve any shipment, return, or credit problems.

• Process credits and returns, establish new patient accounts, and maintain records.

• Retrieve medical equipment from patients who are leaving programs.

• Engage in training sessions and participate in team meetings.

⛳️ Requirements

• Proficient in both Canadian French and English.

• Must be located in Canada for compliance purposes.

• High school diploma required.

• 4 to 6 years of experience in customer service, supply chain, or call center roles.

• Excellent communication, multitasking, and organizational abilities.

• Familiarity with handling sensitive information and working in metrics-driven environments.

• Proficient in Microsoft Office and CRM systems, with strong independent problem-solving skills.

🏝️ Benefits

• Freelance cooperation agreement.

• Opportunity for long-term project engagement.

• Fully remote work arrangement for a long-term project.

• Opportunities for career growth and professional development.

• Gamification program: earn additional rewards and receive paid holidays.