Customer Service Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Support customers by addressing their inquiries while tailoring the experience for each caller.

• Manage a substantial number of incoming customer requests.

• Promote additional products during each customer interaction.

• Verify refunds, process payments, and facilitate orders.

• Evaluate account information.

• Report directly to a designated Customer Service Supervisor.

⛳️ Requirements

• Minimum of 12 months of customer service experience.

• Maintain a distraction-free work-from-home environment.

• Adapt to and operate effectively in a virtual setting with a defined schedule and organized day.

• Engage with a diverse range of customer personalities, colleagues, and supervisors.

• Proficiently navigate multiple systems and screens.

• Address personal technical issues, collaborating with IT when necessary.

🏝️ Benefits

• Health care benefits commence on the first day.

• 401(k) plan.

• Tuition reimbursement options.

• Paid time off.

• Employee assistance program.

• Parental leave.

• Paid volunteer hours.

• Company discounts.