Customer Service Representative II

This is a fully remote position, open to applicants in United States.

📋 Description

• Delivers telephonic support to help Clients’ employees navigate healthcare and wellness initiatives.

• Aids in alleviating stress while saving time and costs for clients.

• Addresses complex or challenging benefit and/or claim-related issues.

• Refers issues to Claims, Eligibility Supervisors, and Client Managers when necessary.

⛳️ Requirements

• High School diploma or GED equivalent is required.

• At least three years of experience in insurance and/or benefits customer service.

• Proven track record in managing client advocacy cases.

• Strong ability to organize and prioritize work tasks effectively.

• Excellent customer service skills are essential.

• Proficient in the Microsoft Office Suite.

• Outstanding written and verbal communication skills.

• Capability to work a flexible 37.5-hour work week in a call center setting.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• 401(k) savings plan available.

• Pension plan offered.

• Paid time off provided.

• Paid parental leave included.

• Disability insurance available.

• Supplemental life insurance offered.

• Employee assistance program accessible.

• Paid holidays provided.

• Tuition reimbursement available.