Software Quality Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure the quality, reliability, and performance of products throughout the entire development lifecycle.

• Utilize Quavo's Claude Code QA expertise for board synchronization, test planning, execution, sign-off, feedback, and bug submission.

• Review, amend, and approve AI-generated outputs prior to their posting on Jira or BrowserStack.

• Provide insights on product context, compliance aspects, and reusable testing procedures to enhance QA capabilities.

• Create and implement test plans that address acceptance criteria mapping, traceability, compliance relevance, and known gap disclosures.

• Conduct testing on Pega/QFD case lifecycles, flows, decision rules, and data transformations; analyze and compare branches and trace each to its corresponding Jira ticket.

• Validate QFD data using read-only SQL in Snowflake while adhering to PII masking and tenant isolation protocols.

• Assess functionality, reliability, performance, security, and user experience from an end-user perspective.

• Publish test cases, runs, and evidence to BrowserStack Test Management.

• Confirm coverage for Reg E, Reg Z, NACHA, PCI, and UDAAP.

• Maintain audit-ready documentation to support SOC2 and PCI-DSS audits utilizing synthetic or masked data.

• Actively engage in standups, refinement sessions, pointing, and retrospectives.

• Review requirements early using Quavo's Definition of Ready.

• Collaborate with Engineering, Product, Onboarding, Services, Infrastructure, and Client Experience teams.

• Investigate customer complaints and product-related issues.

• Contribute to Confluence and develop expertise in Quavo products.

⛳️ Requirements

• Bachelor's degree in computer science or a related field, or equivalent industry experience with a proven history of success.

• ISTQB or another quality/testing certification.

• A minimum of 2 years of experience testing a low-code BPM platform.

• Practical experience using generative AI tools in daily tasks, with the discernment to identify and challenge incorrect or unsupported outcomes.

• Basic proficiency in SQL, Git, and command-line operations.

• Familiarity with the disputes and fraud domain (Reg E and Reg Z disputes, chargebacks, card network regulations), or a demonstrated capacity for quick learning in this area.

• Exceptional attention to detail and strong organizational abilities.

• Excellent written and verbal communication skills.

• Comfortable asking questions and communicating with diplomacy.

• Ability to work effectively in a team within a fast-paced, deadline-oriented environment and seek assistance when needed.

• Working knowledge of Pega (case types, flows, Tracer, Clipboard) is preferred.

• Pega CSA or CSSA certification is preferred.

• Experience with test automation, especially using Playwright with TypeScript, is preferred.

• Proficiency in API testing, such as Postman, is preferred.

• Familiarity with AWS services like CloudWatch, Lambda, and SQS is preferred.

• Experience in the FinTech sector or another regulated industry is preferred.

• Familiarity with tools such as Jira, Confluence, Bitbucket, BrowserStack, and SharePoint is preferred.

• Must be legally authorized to work in the United States without employer visa sponsorship, now or in the future.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance options.

• Competitive salary with performance-based incentives.

• Opportunities for professional development and continuous learning.

• Flexible work hours and remote work options.

• A supportive and dynamic team environment.