Software QA Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and lead the QA team across the company, including overseas team members.

• Establish expectations, delegate tasks, offer constructive feedback, and ensure accountability.

• Evaluate team skills, identify areas for improvement, and create training and development strategies.

• Mentor team members on testing methodologies, automation, troubleshooting, and teamwork.

• Conduct performance evaluations and assist with recruitment, onboarding, and career advancement.

• Coordinate efforts across various locations and time zones.

• Lead QA initiatives for Health Advocate’s software offerings.

• Assess and prioritize QA support requests based on business impact, product risk, delivery timelines, and available resources.

• Balance the demands of delivery with automation, technical enhancements, and innovative testing methods.

• Review test cases, automated testing suites, environments, test data, and documentation for deficiencies and upkeep requirements.

• Formulate a long-term QA enhancement strategy and communicate limitations in staffing and technical considerations.

• Design and evaluate comprehensive testing strategies that encompass interfaces, APIs, services, databases, servers, connectivity, and integrations.

• Validate end-to-end user processes, data integrity, and system interactions.

• Design, guide, author, review, debug, and maintain automation for web, API, Windows desktop, and mobile applications.

• Direct functional, exploratory, integration, regression, performance, and load testing efforts.

• Investigate failures across application layers utilizing logs, database queries, service responses, and diagnostic data.

• Integrate automated testing within CI/CD pipelines.

• Supervise test environments, test data, testing infrastructure, automation frameworks, and test execution systems.

• Assess and implement AI tools for testing, automation, analysis, and documentation purposes.

• Collaborate with product, design, and engineering teams to clarify expected behaviors and pinpoint risks.

• Foster a shared responsibility for quality and advocate for developer-led testing initiatives.

• Execute tests and exploratory testing to gain insights into products and examine issues.

• Ensure test coverage accurately reflects realistic usage scenarios, potential failure conditions, and business-critical processes.

• Communicate defects, coverage shortfalls, dependencies, and release risks effectively.

• Analyze regression, performance, and load test results and provide assessments and recommendations for release readiness.

• Initially evaluate staff capabilities, prioritize QA support and staffing needs, review testing resources, and develop a long-term improvement strategy.

⛳️ Requirements

• Must be a resident of the United States.

• Hold a bachelor’s degree or higher.

• Extensive experience in software QA, including hands-on automation design and implementation.

• Experience in managing technical personnel or acting as a technical team lead responsible for task assignments, mentoring, and accountability for delivery.

• Proven experience managing or leading offshore technical teams and coordinating work across different time zones.

• Proficient in at least one modern programming language, with the ability to write, review, debug, and maintain automation code.

• Comprehensive full-stack testing experience, covering user interfaces, APIs, backend services, databases, and system integrations.

• Ability to investigate issues related to application servers, connectivity, data flow, and dependencies.

• Experience in designing and executing performance and load tests, along with interpreting the outcomes.

• Familiarity with testing cloud-hosted applications or services.

• Working knowledge of database querying and data verification.

• Familiarity with CI/CD pipelines, defect management, and software delivery methodologies.

• Professional experience utilizing AI tools, including prompting AI assistants for coding, testing, analysis, or documentation tasks.

• Capability to assess technical skills, prioritize competing requirements, and balance business obligations with technical enhancements.

• Strong communication abilities and effectiveness in collaborating with technical teams and business executives.

• Preferred: a degree in a technical or quantitative discipline.

• Preferred: formal experience in people management, including conducting performance reviews, hiring, and fostering career development.

• Preferred: familiarity with Git repositories and version control workflows.

• Preferred: experience with testing and automating Windows desktop applications.

• Preferred: experience in testing and automating mobile applications.

• Preferred: experience in security and privacy testing.

• Preferred: knowledge of HIPAA and practices regarding protected health information.

• Preferred: experience in enhancing QA practices across multiple products or teams.

• Preferred: expertise in Selenium, Cucumber or other BDD frameworks, TestNG, Appium, BrowserStack, Postman, or similar testing tools.

🏝️ Benefits

• Comprehensive training and support from supervisors and staff.

• Opportunities for career advancement and internal promotions.

• Fully remote work from the comfort of your home office.

• Chance to lead and develop a technical QA team.

• Opportunity to influence software quality, reliability, and performance.

• Stay engaged with technology while shaping people, processes, and strategy.