Software Program Manager, Software Engineering Operations

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee the execution of software programs.

• Lead the planning and implementation of major software initiatives, including project timelines, milestones, dependencies, deliverables, and execution progress.

• Collaborate closely with software engineering leaders to ensure that tasks are prioritized, monitored, and delivered efficiently.

• Foster alignment across software programs.

• Work alongside teams throughout the software delivery lifecycle, such as development, testing, DevOps, and field organizations.

• Ensure alignment on priorities, dependencies, risks, release readiness, and customer commitments to facilitate coordinated execution across programs.

• Assist in release planning and readiness.

• Collaborate with engineering and product teams to plan software releases, monitor release scope, coordinate readiness assessments, manage defect and issue visibility, and support go/no-go decision-making.

• Provide transparency and maintain an operational rhythm.

• Establish and sustain clear dashboards, status reports, risk registers, milestone tracking, and communication routines.

• Deliver concise updates to engineering leadership and executives regarding progress, risks, dependencies, and trade-offs.

• Manage customer-impacting issues.

• Ensure visibility and follow-through on software issues affecting customers, escalations, and commitments.

• Collaborate with engineering, support, product, and field teams to monitor ownership, mitigation strategies, and resolution status.

• Enhance engineering operations.

• Identify opportunities to refine planning, Jira workflows, release tracking, status reporting, bug triage, dependency management, and overall engineering execution.

• Implement practical, streamlined processes that enhance predictability without introducing unnecessary overhead.

• Facilitate prioritization and trade-off discussions.

• Assist teams in evaluating competing priorities, resource limitations, schedule risks, and customer commitments.

• Ensure that decision points are clearly highlighted and resolved with the appropriate stakeholders.

• Maintain project artifacts and decision records.

• Ensure that project plans, timelines, risks, decisions, dependencies, and execution status are documented and easily accessible.

• Collaborate with engineering and architecture teams to guarantee that ownership of technical documentation remains clear.

⛳️ Requirements

• A minimum of 4 years of experience in software project or program management.

• Strong understanding of modern methodologies, AI workflows, and proficiency with tools like Jira and Confluence.

• Exceptional communication and coordination skills, with a proven ability to collaborate across teams.

• Demonstrated capability to manage multiple priorities in a dynamic startup environment.

• Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, or equivalent experience).

🏝️ Benefits

• Equity, cash, and incentives.

• Health and retirement benefits.

• Medical, dental, and vision coverage.

• Disability and life insurance.

• Dependent care flexible spending account.

• Accidental injury insurance.

• Pet insurance.

• Generous paid holidays.

• 401(k) with company match.

• Open Time Off (OTO) for regular full-time exempt employees.

• Sick time.

• Bonding leave.

• Pregnancy disability leave.