This is a fully remote position, open to applicants in Mexico.

• **Responsibilities:**

• - Establish and maintain the product vision, prioritized roadmap, and success criteria aligned with the overall digital strategy.

• - Lead discovery processes: user research, prototyping, validation, and translating insights into high-quality epics and user stories.

• - Manage the backlog in Jira using Scrum methodology (2-week sprints), facilitating grooming and planning sessions with the development team.

• - Create end-to-end documentation: product artifacts, user guides, and project closures in Atlassian.

• - Monitor usage metrics with Heap and Clarity, define KPIs, and build dashboards for informed decision-making.

• - Plan and execute product rollouts in coordination with operations, ensuring effective adoption across all affiliated countries.

• - Oversee QA standards and post-launch performance, driving continuous improvement.

• - Collaborate with multicultural and distributed teams (including synchronizations with groups in different time zones).

• **Requirements:**

• - Experience as a Product Owner or Product Manager on digital platforms, preferably Salesforce or other customized SaaS/CRM environments.

• - Proficiency in Jira (backlog and sprint management), LucidChart (user/business flows), and Dovetail (quantitative and qualitative research).

• - Experience with product analytics tools: Heap, Mixpanel, and/or Clarity.

• - Familiarity with the Scrum framework and the complete software development life cycle.

• - Ability to produce end-to-end technical and functional product documentation.

• - **Advanced English (ESSENTIAL)**

• **Benefits:**

• - Project with a guaranteed duration of 18 months (July 2026 – December 2027) with the possibility of extension.

• - 100% remote work, with a standard schedule from 9:00 AM to 6:00 PM (CDMX).

• - International exposure: collaboration with teams in over 17 countries and strategic partners such as McKinsey Fellows.

• - Culture of transparency, continuous learning, and knowledge transfer within the team.

Software Product Owner

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